Our Contact Center is available for billing inquiries, account connection or disconnection requests, payment arrangements, information about our products and services, and language interpreter service during these hours:
Monday - Friday: 8 am - 6 pm
Saturday: 9 am - 1 pm
Note: Calls regarding outages and emergencies can be made at any time.
Our Phone Number: 845-452-2700
Or, if calling from outside the 845 area code: 800-527-2714
Request a callback
Contact Center fax number: 845-486-5658
Speech or Hearing Impaired:
TDD/TTY Phone: dial 711
To reach a specific employee or department: The general phone number to reach anyone in our administrative offices is 845-452-2000. Your phone calls will be routed to the proper individual or department, regardless of their work location.
Calls about your electric and natural gas service (including billing questions, reporting an outage, to connect or disconnect service, etc.) should be placed to our Customer Contact Center’s automated telephone service at 845-452-2700 or (800) 527-2714 outside the 845 area code only.
If, after talking with a Customer Service Representative in our Contact Center, you feel your problem hasn’t been resolved, you may ask to speak with a supervisor, or call Paula Coppin, Operating Supervisor Community Relations & Consumer Outreach, 845-486-5636.
If you are still not satisfied, further assistance is available through our Customer Assistance Referral Program. We encourage you to contact:
Credit & Collections
Joseph Rocco, Director of Customer Care
Anthony Hannah, Director of Customer Contact
Utility Pole Damage Claims
For pole issues requiring immediate attention, please call our Customer Contact Center at 845-452-2700 or (800) 527-2714 outside the 845 area code only.
Richard Nuzzo, Director of Security
Meter Tampering/Theft of Service Crime Hotline
To anonymously report suspected cases of utility service theft, call toll-free, in strictest confidence: 877-728-3465.
The above Customer Services supervisors are all available to help you, as are all the officers of Central Hudson Gas & Electric Corporation:
Anthony S. Campagiorni, Vice President - Customer Services and Gas Operations
Christopher M. Capone, Executive Vice President and Chief Financial Officer
Paul A. Colbert, Associate General Counsel - Regulatory Affairs
Charles A. Freni, President and Chief Executive Officer
Lora Gescheidle, Financial Controller*
Donna Kladis, Chief Technology Officer
Eric J. Kiszkiel, Manager, Enterprise Support Services*
Joseph B. Koczko, General Counsel and Corporate Secretary
Sharon A. McGinnis, Vice President – Human Resources and Safety
Stacey A. Renner, Treasurer
Ryan Hawthorne, Assistant Vice President – Electric Engineering and Operations
*Not an officer of the company, but has approval authorization level of an officer