Contact Us by Phone

Available Hours

Our Contact Center is available for billing inquiries, account connection or disconnection requests, payment arrangements, information about our products and services, and language interpreter service during these hours: 

Monday - Friday: 8 am - 6 pm

Saturday: 9 am - 1 pm

Note: Calls regarding outages and emergencies can be made at any time.

Our Phone Number: 845-452-2700

Or, if calling from outside the 845 area code: 800-527-2714.

Note: Request a Callback option is currently unavailable.


Contact Center fax number: 845-486-5658

Speech or Hearing Impaired:
TDD/TTY Phone: dial 711

To reach a specific employee or department: The general phone number to reach anyone in our administrative offices is 845-452-2000. Your phone calls will be routed to the proper individual or department, regardless of their work location.

Calls about your electric and natural gas service (including billing questions, reporting an outage, to connect or disconnect service, etc.) should be placed to our Customer Contact Center’s automated telephone service at 845-452-2700 or (800) 527-2714 outside the 845 area code only.

If, after talking with a Customer Service Representative in our Contact Center, you feel your problem hasn’t been resolved, you may ask to speak with a supervisor, or a supervisor in our Consumer Outreach Department.

Please use the contact information below for these specific interests:

Utility Pole Damage Claims 
Claims Department
For pole issues requiring immediate attention, please call our Customer Contact Center at 845-452-2700 or (800) 527-2714 outside the 845 area code only. 

Security Inquiries
Phone: 845-452-2700

Meter Tampering/Theft of Service Crime Hotline
To anonymously report suspected cases of utility service theft, call toll-free, in strictest confidence: 877-728-3465.