Contact Us by Phone
Emergencies
Available 24/7/365
Natural Gas Odor
Dial 911 or 800-942-8274
Electrical/Down Wires
Dial 911 or 800-527-2714
Outages
845-452-2700
Backup Contact Center Number
845-475-3800
Contact Center
845-452-2700
Monday - Friday
8 am - 6 pm
Saturday
9 am - 1 pm
Other Numbers
Claims Department
845-486-5269
Corporate Directory
845-452-2000
Fax Number
845-486-5658
Meter Tampering/Theft of Service
877-728-3465
TTY Based TRS
Dial 711
UDig NY
Dial 811
General Inquiry Peak Call Times
Emergency numbers are available 24/7.
Longer wait times may occur during peak call hours, the beginning or end of the month or the next business day after a holiday.