FAQs

We offer a variety of programs to help you get you back on track. For example, Deferred Payment Agreements help customers catch up by paying a past-due account balance in monthly installments while also committing to pay current and future bills in full and on time.

Visit our Assistance Programs page for details and application instructions.   

Natural gas is colorless and odorless, so an odorant called mercaptan, which has a rotten egg smell, is added for easier detection in the event of a gas leak.

If you suspect a natural gas leak, STOP. GO. LET US KNOW.

  • STOP what you are doing. Do not light or use a match. Don’t turn lights on or off or use a flashlight, cell phone or telephone. Don’t turn on any other appliance or electric/electronic device and please do not flush or run water.
  • GO outside immediately and
  • LET US KNOW by calling the gas odor hotline at 800-942-8274. Or, call 9-1-1. A representative will come to your location and check for potential leaks or faulty appliances.
    This 800 number can only be used to report gas leaks.

In order to provide a reliable outage restoration estimate on our StormCentral outage map, a Central Hudson repair crew is often required to first conduct an on-site assessment of the damage. Thus, between the time the outage is first reported, a crew dispatched, an assessment conducted and an estimate reported back to our control center, there may not be an estimated restoration time available. As soon as an estimate is made available, that information is input into our outage management system and the StormCentral outage map is updated with the estimated time of restoration. If an estimate is not available on the outage map, we will not yet be able to provide an estimate by phone, social media, or through other communications channels either. During major storms and widespread outages, the process of providing restoration estimates may be delayed considerably more than usual because there are many more sources of damage to assess and repair work to coordinate.

While Central Hudson and collection agencies hired by Central Hudson do sometimes contact customers about overdue accounts, neither Central Hudson nor any collection agency we do business with would ever require payment with a store-bought debit card. If that is how you were directed to make payment, it is likely an attempted scam. Sophisticated scammers may even be able to mask their caller ID so that the call appears to be coming from Central Hudson.

If you are unsure about the validity of any call claiming to represent Central Hudson, hang up and call us immediately at 845-452-2700. There have been many reports from Central Hudson customers and from utility customers throughout the country of this and other billing and payment scams being perpetrated. 

Visit our Scam Central page for examples of current scams. 

To Start or Transfer service: Click here

To Stop service: Click here

If you are seeking to relocate a service line or install a new electric or gas service line connection where service is not already installed, such as in the case of new construction, click here.

We offer a variety of programs to help you get you back on track. For example, Deferred Payment Agreements help customers catch up by paying a past-due account balance in monthly installments while also committing to pay current and future bills in full and on time.

Visit our Assistance Programs page for details and application instructions.   

Residential accounts are now billed on a monthly schedule while meters are read every other month. Central Hudson sends an estimated usage bill in the months between bills that are based on actual meter readings. Estimates are based on your past usage. Estimated usage that is too high or too low is automatically corrected for during the next bill based on an actual reading.

Commercial accounts customers may be on a bimonthly or monthly schedule, depending on overall electric use.

Customers who opt for Time-of-Use Billing are charged lower prices for electricity used during periods of low overall electric demand (off-peak hours) and higher prices during periods of higher electric demand (on-peak hours). By shifting the consumption of electricity to periods of lower demand, these customers can take advantage of lower-cost energy. Be aware that if you sign up for Time-of-Use Billing and do not sufficiently shift your usage to off-peak hours, it will result in a higher cost of energy that you would experience as a non-Time-of-Use customer.

Visit our Time-of-Use Billing page for more information and to enroll

When reviewing your bill, keep in mind that energy supply rates, payments for which go to pay power plant operators and/or natural gas supply providers, are variable. At times this fluctuation can be significant. So there may be instances where you have used less energy than in a past billing cycle but your bill reflects a higher amount due because market energy supply prices increased.

To find out if market supply price variation may be responsible for a change in the amount due, first compare your Usage History from the bill in question with previous bills, including bills from the same months during the prior year to account for seasonal fluctuations in your usage. If the energy usage reflected on the bill in question is consistent with prior cycles, then your charges are likely the result of energy supply price variability.

If you still suspect your bill is inaccurate, please Contact Us and a customer service representative will review your account.

Budget Billing spreads your electric and natural gas bills evenly over 12 months. This avoids unexpected fluctuations in bill amounts, as payments will be uniform over 11 months based on your actual usage history. The bill for the 12th month will include an annual plus-or-minus adjustment to reflect the actual usage and cost for the year.

Click here to sign up for Budget Billing. 

To cancel or make changes to your Budget Billing amount, contact us and have your account number ready.

Customer Energy Choice provides you with opportunity to purchase energy supply from independent marketers rather than through their utility.

Previously, your electricity and natural gas had been supplied and delivered by Central Hudson at prices regulated by the New York State Public Service Commission. But in the competitive electric and natural gas markets, this has changed. In addition to Central Hudson, energy service companies can also supply your electricity and natural gas now at market-based prices, and you will be able to choose your energy supplier from among these companies. 

No matter which supplier you select, Central Hudson will continue to operate and maintain the delivery system that brings energy to your home or business. We'll still be there to answer your calls and respond when storms and other emergencies interrupt service. And, we'll still be here as a committed corporate citizen doing what we can to help the communities we have served for more than a century.

Community Choice Aggregation (CCA) allows participating municipalities to procure energy supply service on behalf of eligible energy customers in their communities. Through this model, independent, third-party companies provide energy supply to every eligible home and business within a municipality or group of municipalities under one agreement. Central Hudson remains responsible for energy delivery and billing. Residents have the opportunity to opt out of the CCA and to receive their energy supply from Central Hudson or another supplier of their choice.

You can choose an electric or natural gas supplier by comparing offers with Central Hudson’s supply costs. The New York Power to Choose website lists available ESCO offerings and some rate information to help you compare. The  Energy Choice section of our website also provides information about these programs.

Central Hudson must receive notification from your selected provider that you have elected to participate in Customer Energy Choice. For electric customers, Central Hudson must be notified at least 5 business days prior to your start date. For gas customers, Central Hudson must be notified 10 business days prior to your start. We will send a confirming letter to you the next calendar day of receiving your enrollment. If you do not contact Central Hudson after receiving your confirmation letter, your account will be enrolled in Customer Energy Choice.

If you return to Central Hudson for full-service, you or your supplier should provide Central Hudson written or telephone authorization at least 5 business days for electric customers and 10 business days for gas customers. Upon receipt of this notice, we will send a confirming notice to you and your existing energy supplier.

There is no fee charged by Central Hudson any time you switch your account from our full-service to an alternate supplier, nor is there a fee charged for any voluntary switch back to Central Hudson. However, customers voluntarily returning to Central Hudson or switching to a different energy supplier may be subject to certain contractual restrictions with their current supplier.

For electric customers, any change in energy suppliers or return to Central Hudson for full-service will become effective with your next scheduled Central Hudson meter reading date. For gas customers, enrollment is effective on the first day of the applicable month if changing to an energy supplier and on the next meter read to return to full-service. For other alternatives, refer to the previous "Meter Reading" section, above.

Visit our Employment page to search available openings. All open positions will be posted on our website. If there are no available opportunities or you cannot find what you are looking for, you may also want to follow us on LinkedIn to see when new positions become available.

No. In order to be considered for employment, an electronic application must be completed for each position you are interested in. If you have a condition that hinders your ability to apply online, please click here.

Log in to your account and click on "Update My Information" to edit your name, address or phone number. To edit your email address, go to "Account Settings" and type in your new email address. This will update your email address on your active job applications and Workday account.

If you’re not sure if natural gas is available in your neighborhood, use our Natural Gas Finder tool. 

Fill out this form and a natural gas conversion expert from Central Hudson will contact you to discuss your options. You may also call 800-527-7214 and set up an appointment for a free on-site estimate for the cost of switching your home to natural gas heat. You may also email us. Please provide your name, street address, phone number and (if available) your Central Hudson account number.

Electric vehicles offers numerous benefits for customers and communities including improved sustainability, reduced greenhouse gas emissions, increased energy efficiency, energy security and lower vehicle operating costs.

Visit the Electric Vehicles section of our website for information about the basics and topics such as purchase incentives, how to charge, transitioning a fleet to electric vehicles and more.

We offer a variety of Residential Incentives for HVAC equipment, water heaters, refrigerator recycling and more. 

Instant discounts on items such as LED bulbs, smart thermostats and much more are available to all Central Hudson customers through our online CenHub Store

We also offer assessments and tailored Business Incentives for commercial customers seeking to upgrade their facilities. 

Contact the installation contractor of your choice. Most installers offer you the opportunity to sign an agent authorization letter and will submit the interconnection application on your behalf. The New York State Energy Research and Development Authority (NYSERDA) maintains a list of certified contractors and accredited companies which can be found here.

Certain interconnection guidelines must be met when installing and operating a solar generating system in parallel with the electric grid so that the system operates safely and properly. Technical requirements, applications and more are available in the Solar Energy & Distributed Generation section of our website. 

The New York State Energy Research and Development Authority (NYSERDA) offers many incentives for the cost of grid-tied solar and wind generators, and lists qualified contractors. Please visit its website for more information.

This page offers answers to some specific questions on this topic.

Report your power outage and check for a restoration estimate here. Information about your outage, including restoration estimates, can also be found on our StormCentral outage map. You can also report an outage through our text alert service, or via our mobile app. Or call our automated system at 845-452-2700.

Visit the Outages section of our website for more resources and tips.

In order to provide a reliable outage restoration estimate on our StormCentral outage map, a Central Hudson repair crew is often required to first conduct an on-site assessment of the damage. Thus, between the time the outage is first reported, a crew dispatched, an assessment conducted and an estimate reported back to our control center, there may not be an estimated restoration time available. As soon as an estimate is made available, that information is input into our outage management system and the StormCentral outage map is updated with the estimated time of restoration. If an estimate is not available on the outage map, we will not yet be able to provide an estimate by phone, social media, or through other communications channels either. During major storms and widespread outages, the process of providing restoration estimates may be delayed considerably more than usual because there are many more sources of damage to assess and repair work to coordinate.

If you or someone who resides in your household needs electricity to operate a life-sustaining device you may call our office or download an application for the Life Support Equipment Program. Return your completed form (which requires your doctor’s certification) to Central Hudson; Attention Consumer Outreach, 284 South Avenue, Poughkeepsie, NY, 12601.

This identification on your account will remain in effect as long as the device is required. We will mail an annual certification form to you to be completed and returned by your attending physician.  As an added service, we will place a special tag on your meter and code your account to identify that life support is in use.  The service is also available for any tenants who require life support equipment and receive electricity service through the landlord’s account.

Back-up generators require proper, professional installation. For safety, never plug a generator into any electric outlet in your home. A wrong connection could feed electricity back through the lines and endanger the lives of our repair crews. Check local ordinances to see if you need a special permit and inspection. For additional safety information, visit our Generator Safety page.

The property owner is responsible for clearing vegetation along the service line (the wire that connects to your home). For a fee, Central Hudson crews will disconnect and later reconnect service wires so that your contractor can safely trim or remove limbs or trees. To request more information or to request to schedule a temporary line disconnection, contact us or have your tree contractor make the arrangements.

Visit the Trees and Your Service section of our website to learn more.

During major storms, when tree branches fall or are cleared in order to restore electrical service, the property owner or town in which you reside is responsible for clearing the tree debris. If this is the case, contact your town's highway or public works department to inquire about removal services. During Central Hudson’s scheduled line clearance maintenance work on our existing off-road rights of way, debris from our line clearance activities is typically wind rowed along the edge of the rights of way. Line Clearance work performed along roadways typically includes chipping the brush, but logs are left behind for the property owner to use or remove at their discretion. Central Hudson does not remove all types of trimmed vegetation.

Call us at 845-452-2700 to report trees or limbs that are in contact with primary electric wires (which are usually the top wires on utility poles located along streets and highways). Please note that Central Hudson is not responsible for trimming limbs near telephone and cable television wires (usually grouped near the bottom), or service wires that attach to individual homes.

Since storm-related damage to trees is the principal cause of power outages, Central Hudson regularly maintains clearance between the trees and distribution lines through a regularly scheduled program of inspection and line clearance. We routinely perform line clearance along the 7,300 miles of our electric distribution system approximately every four years, and we also have initiated a more focused program to remove limbs or trees where tree related damage could have the greatest impact on service. Line Clearance crews may stop by to discuss clearing and/or the removal of danger trees (those which are dead, dying or leaning sharply) that are located on or near customer property and which threaten power lines. Also, new laws require Central Hudson to clear our transmission lines to the full extent of our easements. These programs are important in improving electric reliability for everyone. 

Natural gas is colorless and odorless, so an odorant called mercaptan, which has a rotten egg smell, is added for easier detection in the event of a gas leak.

If you suspect a natural gas leak, STOP. GO. LET US KNOW.

  • STOP what you are doing. Do not light or use a match. Don’t turn lights on or off or use a flashlight, cell phone or telephone. Don’t turn on any other appliance or electric/electronic device and please do not flush or run water.
  • GO outside immediately and
  • LET US KNOW by calling the gas odor hotline at 800-942-8274. Or, call 9-1-1. A representative will come to your location and check for potential leaks or faulty appliances.
    This 800 number can only be used to report gas leaks.

While Central Hudson and collection agencies hired by Central Hudson do sometimes contact customers about overdue accounts, neither Central Hudson nor any collection agency we do business with would ever require payment with a store-bought debit card. If that is how you were directed to make payment, it is likely an attempted scam. Sophisticated scammers may even be able to mask their caller ID so that the call appears to be coming from Central Hudson.

If you are unsure about the validity of any call claiming to represent Central Hudson, hang up and call us immediately at 845-452-2700. There have been many reports from Central Hudson customers and from utility customers throughout the country of this and other billing and payment scams being perpetrated. 

Visit our Scam Central page for examples of current scams. 

To Start or Transfer service: Click here

To Stop service: Click here

If you are seeking to relocate a service line or install a new electric or gas service line connection where service is not already installed, such as in the case of new construction, click here.

Do so online with our Report a Streetlight Out form.

Note that some streetlights, particularly those on metal poles, are maintained by the local municipality - Central Hudson will notify the proper agency if that is the case.