In order to bring you the best possible user experience, this site uses Javascript. If you are seeing this message, it is likely that the Javascript option in your browser is disabled. For optimal viewing of this site, please ensure that Javascript is enabled for your browser.
Provide Feedback About Our Website
Pay Bill CenHub Store Report Outage Outage Status Outage Map Report Gas Odor
BeNosey » Central Hudson » BeNosey
Natural gas is colorless and odorless, so an odorant called mercaptan, which has a rotten egg smell, is added for easier detection in the event of a gas leak. We are providing important safety information in various languages on how to recognize a leak and additional steps to take if you suspect a natural gas leak in the links at the bottom of this page. You can also go to our natural gas safety page for more information.

Leave the premises and call us immediately!

1-800-942-8274 or 911

Read informational gas safety brochure in various languages


How to Recognize a Gas Leak


An odor similar to rotten eggs is added to help you recognize it. Not all pipelines are “odorized”, and the odor can fade over time. 

Nose cartoon sma

What to do if you Suspect a Leak

If you think you smell gas, STOP. GO. LET US KNOW.

  • STOP what you are doing. Do not light or use a match. Don’t turn lights on or off or use a flashlight, cell phone or telephone. Don’t turn on any other appliance or electric/electronic device and please do not flush or run water.
  • GO outside immediately and
  • LET US KNOW by calling the gas odor hotline at 800-942-8274. Or, call 9-1-1. A representative will come to your location and check for potential leaks or faulty appliances. This 800 number can only be used to report gas leaks. Let us know if sewer construction or digging activities are going on in the area.


Seeing a white cloud, mist, fog, bubbles in standing water or blowing dust. Or, vegetation that appears to be dead or dying for no apparent reason. Nose cartoon looking

Educate Your Family About Gas

It is important for everyone in your family to be familiar with the characteristics of natural gas and be prepared to react properly to ensure your safety and the safety of others.

If you smell gas or suspect a leak DON’T WAIT! Leave the premises and call us immediately. DO NOT assume someone else will report the condition.



Hearing an unusual noise like roaring, hissing or whistling.
Nose cartoon sma

Our Commitment to Safety

Safety is the natural gas industry’s top priority. Nationwide, more than 2 million miles of pipelines and mains deliver natural gas safely, reliably and efficiently every day for use by residential, commercial and industrial customers.

Natural gas has an excellent safety record. Like all forms of energy, natural gas must be handled properly. If improperly handled, natural gas may cause a hazardous condition such as a fire, explosion or asphyxiation.

How we prepare for emergencies. We also work with emergency responders, and state and local agencies to prevent and prepare for emergencies through training and periodic drills. Emergency plans and procedures areperiodically updated and made available to federal and state authorities.

Know What’s Below. Call Before You Dig. It’s the Law!

Digging causes almost 60% of all accidental damage to underground natural gas pipelines. Even a hand shovel can cause enough damage to create a leak or line failure!

Before you excavate: Whether you are a professional or a do-it-yourselfer, before you excavate you must call to have the exact position of nearby underground natural gas lines marked.

It’s free and easy.
1) The law requires you to call 811 before you dig.
2) Your request will be forwarded to your local gas operator, and a worker will be dispatched to mark the line’s location.
3) Once the marks are made, pay attention to them and dig with care.

Never assume!

Natural gas lines often run along public streets and can be near and on private property. Sometimes they may be marked with line markers, but very often there will be no indication above ground. Don’t assume that you know where the underground lines are – failure to call 811 can jeopardize public safety, result in costly damages, and lead to substantial fines!

Complete informational gas safety brochures in English and other languages are available below.