Meet Lisa, Consumer Outreach Manager at Central Hudson.

She helps customers navigate complex and often stressful energy issues by listening carefully and providing clear, honest guidance they can trust.

For Lisa, the most meaningful part of her work happens in the moments when confusion turns into clarity.

As Manager of Consumer Outreach at Central Hudson, Lisa helps customers understand complex and often misunderstood energy topics — especially when concerns feel personal, stressful, or urgent. Her work often involves handling escalated issues, but the focus is always the same: listening carefully and providing clear, honest guidance customers can trust.

Lisa and her team live in the same communities they serve. That local connection shapes how they approach their work, especially when customers are navigating challenges related to energy bills, assistance programs, or service disruptions. “We truly care about the outcomes,” she says. “We understand the impact these issues have because we experience them, too.”

Some of the moments Lisa is most proud of come after major storms, when collaboration across Central Hudson is at its strongest. Seeing teams come together to restore service reinforces why preparation, communication, and teamwork matter — not just operationally, but personally for the communities depending on them.

Through her role, Lisa helps customers confidently navigate available assistance programs by breaking down information into clear, straightforward guidance. That clarity empowers customers to make informed decisions and feel supported during moments that can otherwise feel overwhelming.

Her work helps customers move forward with understanding, confidence, and trust.

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