Meet Amanda, Senior Manager of Digital Customer Experience & Analytics at Central Hudson.

She works with her team to improve digital tools — using feedback to make it easier for customers to get what they need, when they need it.

Amanda's work focuses on making it easier for customers to get the information and support they need—quickly, reliably, and when it matters most. Using customer feedback and data, Amanda and her team work behind the scenes to identify pain points, improve digital tools, and remove friction from everyday customer interactions.

What Amanda values most about her role is the people. She works alongside coworkers who care deeply about their work and the community they serve, and that shared sense of responsibility makes the work meaningful. Providing an essential service to the Hudson Valley—the place she has called home her entire life—gives her work a strong sense of purpose.

Some of Amanda’s proudest moments come during storm restorations, when customers are looking for answers and reassurance. Whether she’s helping respond to questions, supporting damage assessment efforts, or assisting neighbors directly, those moments reinforce the real impact of her work. She’s also proud of volunteering in local classrooms, teaching students about what Central Hudson does and seeing curiosity and engagement first‑hand.

As a lifelong Hudson Valley resident, Amanda sees her role as deeply personal. Her work helps keep lights on, homes comfortable, and communities connected—especially during moments when customers rely on Central Hudson the most.

Outside of work, family and community are central to who Amanda is. She places high value on building genuine relationships and fostering trust—both professionally and personally. Over more than 20 years at Central Hudson, she’s taken pride in listening to others and making sure people feel supported and valued. Amanda also volunteers as a basketball coach with St. Martin’s CYO and serves on the Vassar Brothers Institute Board of Trustees, supporting educational and community programs for local children.

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