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 Winter 2017-18

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POWERTALK
Video: How Central Hudson is committed to an even better future
We're modernizing to deliver sustainable, dependable energy

Central Hudson is investing in new technologies and projects that will improve service, safety and reliability and support clean, renewable energy sources. Major initiatives include:

  • Smart-grid technologies: We're deploying new technologies that will reduce outages and expedite restoration through increased system automation. New grid technologies will also save our customers energy by enabling us to operate the electric system more efficiently.
  • Solar energy: The electric grid was originally built for one-way power flows. We're modernizing to maximize the system-wide benefits offered by distributed, often renewable energy sources such as rooftop and community solar installations.
  • Aging gas pipeline replacement: We're improving safety by tripling the rate at which we upgrade older natural gas pipelines. In 2016 we upgraded more than 18 miles of natural gas pipeline — exceeding the combined total replacement of the three previous years — and in 2017 we set a new record by replacing more than 19 miles of pipeline. We're planning to continue this trend in 2018 and beyond.
  • Storm-hardening: We're upgrading aging electrical infrastructure with more durable materials and seeking to increase our line clearance investment to reduce outages.
  • Energy efficiency: Customers participating in our energy efficiency programs since 2009 are saving more than $30 million per year and enough energy to power 22,000 homes. We've expanded these programs in recent years with the launch of the CenHub Store and CenHub Insights and we are developing several new programs to help customers save.
  • Customer service: In recent years we've expanded self-service offerings and ways customers can connect with us and stay informed such as with text message alerts, our mobile app, email contact form, Facebook and Twitter. We're also seeking to modernize our systems to provide customers with better service, greater choice and customization.
CenHub Insights+

Move beyond your monthly bill and gain insight to your hourly, daily and weekly energy usage with a CenHub Insights+ subscription. See how much energy your home uses when you're away, or if there is a particular time of the day when your usage tends to increase. With Insights+ you'll have data to make smart choices about saving energy.

SIGN UP

Woman adjusting thermostat

If you receive a Home Energy Assistance Program (HEAP) grant, you are also eligible for a new Bill Discount Program from Central Hudson. Households receiving HEAP that heat with natural gas or electricity delivered by Central Hudson automatically receive this credit on their Central Hudson bill and do not need to apply. Households that receive a HEAP grant and heat with sources other than natural gas or electricity — such as fuel oil or propane — may need to apply separately to receive the Central Hudson bill credit. Click here for additional program details and application instructions.

President's Q&A
Central Hudson CEO Michael Mosher
Central Hudson President & CEO Michael L. Mosher
Q: How does Central Hudson support solar energy?
A: Central Hudson has been nationally recognized as a leader in solar energy by the Solar Electric Power Association since 2007. So far, we've interconnected nearly 8,000 solar energy systems. That's more, per capita, than any utility in New York state. The growth of distributed
generation, which has so far been driven almost exclusively by privately owned solar energy systems, is revolutionizing the power grid. Under the traditional model, power flowed in one direction: from power plants to consumers. With the growth of rooftop and community solar projects, an increasing number of customers now both draw from and send electricity to the grid. We're rising to the challenge to support the rapid growth of renewable, decentralized energy sources by installing intelligent devices that allow for two-way power flows with new monitoring, control and automation capabilities. Modernizing our systems to better support decentralized, renewable energy generation requires significant planning, investment, skill and effort from our entire company. It's exciting to know that our work is helping to advance the use of clean, renewable energy.
Central Hudson receives
'Good Neighbor Award'
Central Hudson employees helping in the community
Top: Dozens of Central Hudson employees organized and packed donations for the Food Bank of the Hudson Valley on Make a Difference Day in October. Left: Michael L. Mosher, President and CEO of Central Hudson (third from left), accepted the Good Neighbor Award on behalf of the company. Presenting the award and representing the Dutchess Regional Chamber of Commerce, from left, is Senior Vice President and COO Rich Kleban, President and CEO Frank Castella Jr. and Executive Vice President and CFO Audra Gerty. Right: Central Hudson employee-volunteers install a wheelchair ramp at a nonprofit organization as part of our Day of Caring activities in September.

The Dutchess County Regional Chamber of Commerce recently honored Central Hudson with its "Good Neighbor Award." The award is presented annually by the Chamber to a local business demonstrating great corporate citizenship through volunteerism and support of the community and nonprofit organizations.

Central Hudson and its employees support community service organizations through thousands of hours of volunteer work each year, providing more than $730,000 to local nonprofit agencies and small business organizations in 2017. Central Hudson and its employees have contributed more than $7 million to such organizations in the last 10 years.

"Central Hudson's more than 1,000 employees pride themselves on a commitment to integrity, hard work and accountability, and they carry forward a strong and unique dedication to the posterity of local customers and communities," said Frank M. Castella Jr., President and CEO of the Dutchess County Regional Chamber of Commerce. "Through financial and volunteer support of the United Way, the Chamber and its Foundation, and hundreds of other nonprofit causes, Central Hudson and its employees continue a more-than-century-long devotion to making our region a great place to live, work and raise a family."

Extremely cold weather may lead to increased energy usage and, in turn, increased energy costs. Click here to learn how fixed-rate supply price options and our Budget Billing program can help make your energy costs more consistent and predictable throughout the year.
Carbon monoxide detector

Carbon monoxide is colorless, odorless and poisonous. Know the symptoms and take steps to protect your home.

Carbon monoxide poisoning symptoms:

  • Flu-like symptoms
  • Headaches
  • Dizziness
  • Disorientation
  • Nausea
  • Fatigue
  • Weakness

Carbon monoxide poisoning prevention:

  • Install CO detectors on every level of your home and within hearing distance of all bedrooms.
  • Regularly test your existing CO detectors.
  • Never use an outdoor grill or heating appliance in an enclosed area.
  • Never use a generator in a confined space, including a garage, basement or enclosed porch.
  • Keep chimneys and flues free of debris and have them cleaned and inspected periodically.
  • Have heating systems cleaned and serviced regularly.
  • Never idle vehicles or snowblowers or other heavy equipment inside an enclosed garage.
  • For more safety tips, visit the Carbon Monoxide Safety page of our website

If you ever detect or suspect the presence of carbon monoxide in your home, ventilate the home by opening windows and doors and get everyone outside. Then call 911.

Sengled Everbright A19 bulb Sengled Everbright BR30 bulb
Everbright LEDs continue to provide light during an outage

Sengled Everbright LED bulbs with battery backup provide hours of emergency light if power is interrupted and can be used as a flashlight. Simply twist the Everbright into any existing light socket and it will automatically charge the lithium-ion battery inside. Operate Everbright as you would a normal bulb and rest easy knowing that you will have light even during an outage.

Everbright bulbs can be purchased, with an instant rebate for Central Hudson customers, through the CenHub Store.

Regular Style Bulb

Indoor Flood Light

If you smell natural gas: Stop what you are doing. Go outside immediately. And let us know by calling 9-1-1.
Remember: Stop. Go. Let us know.

Natural gas is colorless and odorless, so an odorant called mercaptan, which has a rotten egg smell, is added for easier detection in the event of a gas leak. If you ever suspect a natural gas leak, STOP. GO. LET US KNOW.

  • STOP what you are doing. Do not light or use a match. Don’t turn lights on or off or use a flashlight, cell phone or telephone. Don’t turn on any other appliance or electric/electronic device and please do not flush or run water.
  • GO outside immediately.
  • LET US KNOW by calling the gas odor hotline at (800) 942-8274. Or, call 9-1-1. A representative will come to your location and check for potential leaks or faulty appliances.
    This 800 number can ONLY be used to report gas leaks.

Remember: STOP. GO. LET US KNOW.

» More natural gas safety tips