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 Winter 2018-2019

PowerTalk e-newsletter
Winter 2018-19
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3 common scam signs: Threat to disconnect service immediately; Request for immediate payment; Request to purchase prepaid debit card
Beware: Scammers may appear as Central Hudson in caller ID

Scammers are targeting utility customers nationwide and Central Hudson has received many recent reports of fraudulent phone calls targeting homeowners and businesses here in the Hudson Valley. Callers impersonating Central Hudson will often demand immediate payment with a prepaid, store-bought debit card. The demand for this specific method of payment is a sure sign of a scam. Some sophisticated scammers are even able to display Central Hudson's name and real phone number on your caller ID.

If you are ever unsure of the authenticity of a call you receive regarding your Central Hudson account, hang up and contact us immediately. Learn more about common utility bill scams at

Electric vehicle sales increased 81 percent in the United States in 2018 and there are now more than 1 million electric vehicles on the road in the U.S. The Edison Electric Institute estimates that the number of electric vehicles on the road will climb to 18 million by 2030.

On average, emissions attributed to electric vehicles in New York are 85 percent less than those of gasoline-powered cars and operating costs are 50 to 70 percent lower per mile. Learn more about the benefits of electric vehicles and incentives that can help you go electric with your next vehicle purchase at

HEAP helps eligible residents pay for heating costs

The Home Energy Assistance Program (HEAP) provides both regular and emergency financial grants to eligible households to help pay heating and/or utility bills. Regular HEAP benefits for the 2018-2019 season are available until March 15, or until funding is exhausted. Emergency HEAP benefits are also available between Jan. 2 and March 15, 2019.

HEAP is funded by the federal government and administered through the New York State Department of Social Services. To apply, call (800) 342-3009 or visit Individuals who are 60 or older and do not receive SNAP (Supplemental Nutrition Assistance Program) benefits may contact their local Office for the Aging for eligibility requirements and to apply for benefits. Call (800) 342-9871 or visit

2018-19 Maximum Income Levels for HEAP Eligibility
Maximum gross
Maximum gross ANNUAL Income
1 $2,391 $28,693
2 $3,127 $37,521
3 $3,863 $46,350
4 $4,598 $55,178
5 $5,334 $64,006
6 $6,070 $72,835
7 $6,208 $74,490
8 $6,346 $76,146
9 $6,483 $77,801
10 $6,621 $79,456
11 $6,918 $83,010

Bill discount for HEAP customers

Central Hudson customers who receive a HEAP benefit toward their account during the 2018-2019 HEAP season will also be issued a monthly bill credit on their Central Hudson bill for a maximum of 12 months based on service type and amount of HEAP benefit. If you heat by means such as oil, coal, propane, wood/wood pellets or kerosene, provide Central Hudson with your "Notice of Decision" letter from HEAP to be enrolled. You can email this letter to

Additional payment assistance programs

In addition to HEAP and our Bill Discount program, Central Hudson offers a variety of programs to help customers stay on track with their energy costs. Budget Billing provides you with a consistent amount due and Deferred Payment Agreements enable you to catch up on a past-due balance in monthly installments. Visit our Payment Assistance Web page for details and application instructions for all of these programs.

Central Hudson employees at Family of Woodstock's emergency shelter.

A team of Central Hudson employees made improvements at Family of Woodstock's emergency shelter for runaway and homeless youth in 2018. The work was performed in coordination with the United Way of Ulster County. Central Hudson and our employees also donated more than $368,000 to support United Way agencies and programs in the Mid-Hudson Valley in 2018.

Central Hudson and its employees provided approximately $750,000 in contributions to local nonprofit community service and small business organizations in 2018, with more than $7.8 million in such contributions donated during the last decade. Employees also volunteered in service and leadership roles, contributing thousands of hours in serving community organizations during the year.

"We have a proud tradition of community service at Central Hudson, and our employees are committed to the many causes and organizations that support our region," said Denise D. VanBuren, Vice President of Public Relations. "We're grateful for their dedication and willingness to give of themselves for the betterment of our communities."

Click here to learn more about Central Hudson's commitment to the communities we serve.

Extremely cold weather may lead to increased energy usage and, in turn, increased energy costs. Click here to learn how fixed-rate supply price options and our Budget Billing program can help make your energy costs more consistent and predictable throughout the year.
Resolve to save in 2019

Start the year off right by improving your home's energy efficiency. Central Hudson customers receive exclusive, instant-rebates on energy saving products at the CenHub Store. Shop LED bulbs, smart thermostats and more to save energy and money throughout the new year at

Man examines home electrical panel
Know the signs, take action if electrical hazards appear

When circuit breakers or fuses frequently trip in your electrical panel, it's usually a sign that a circuit is overloaded, an appliance is faulty, or that something else is wrong. Call an electrician to troubleshoot the problem before someone receives a shock or the condition causes a fire. Overheated electric cords or outlets are signs of inadequate wiring, either in the wall, on the appliance or both. Be sure to have the condition checked.

Find more electrical safety tips to keep your home safe at

Time of Use billing explained

Have you considered signing up for our Insights+ and Time of Use Bundle? With our Time of Use rate option you can potentially reduce charges by shifting your energy usage to off-peak periods of the day. With Insights+, you can view hourly and daily energy usage data to track how much energy your home uses when you're away, or if there is a particular time of the day when your usage tends to increase. With Insights+ you'll have the data to make smart choices about saving energy.

When you sign up for the Insights+ and Time of Use bundle, you'll receive Insights+ at the discounted price of $1.99 per month. Watch the video above to learn more about both programs.