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March 5, 2018
For Release: Immediately
Power Restoration Continues in Hard-Hit Areas

Electric service is steadily returning to customers of Central Hudson Gas & Electric Corp. impacted by Friday’s nor’easter. Service has been restored to 97,000 customers; and as of 7 a.m. on Monday, approximately 12,500 customers remained without electricity. Of these, approximately 10,000 outages remain in heavily impacted areas of northern Dutchess County. As a result of additional mutual aid assistance, Central Hudson’s restoration projections have improved over earlier estimates and now virtually all customers will have service by Tuesday afternoon. Small localized outages in the most severely impacted areas may take longer to restore.

The storm, one of the most severe to impact the Mid-Hudson Valley, damaged 130 poles, downed 1,000 powerlines and crippled nine transmission lines.

“With the addition of nearly 230 mutual aid forces arriving yesterday and today, a field force of approximately 650 will be working to restore power in the remaining hard-hit areas, assisted by hundreds more utility staff,” said Charles A. Freni, Senior Vice President of Customer Services and Transmission & Distribution Operations.

“We are still seeing significant damage in the hardest hit areas, with approximately 600 damage locations crews must address. Ongoing repairs from this point will restore service to fewer customers as we work to clear trees, replace poles and install new wire, transformers and other electrical equipment,” said Freni. “We thank our customers for their patience as we work toward restoring electric service.”

Service restoration for the vast majority of impacted customers in southern Dutchess and Putnam counties is expected by or before Monday afternoon. Electric service for the vast majority of impacted customers in northern Dutchess, Greene and Ulster counties is now expected to return by or before Tuesday afternoon.

 “We are also preparing for the possibility of a new winter storm, forecasted to reach our region mid-week,” said Freni. “As information about this storm becomes clearer, we will reach out to our customers and make any necessary preparations.”

Dry ice and bottled water are being distributed, and locations and times are posted on the storm resource page at www.CentralHudson.com and on Central Hudson’s social media channels.

Customers are urged to report their power condition and to stay informed of storm and restoration status in the following ways:

  • By text messaging: Customers should enroll in Central Hudson’s Texting Program to use text messaging to report their power condition and to obtain repair status. To enroll, visit CentralHudson.com/Alerts or text REG to 236483;
  • On the Web: Visit CentralHudson.com/Storms to report outages and obtain restoration updates;
  • Via smart phones: A mobile version of the Central Hudson’s website can be accessed by web-enabled cell phones and mobile devices at https://mobile.CenHud.com. Free Central Hudson mobile applications for Android and Apple and are also available by logging onto CentralHudson.com/mobileapp;
  • Through Social Media:  “Like” Central Hudson on Facebook (com/ CentralHudson) and “Follow” on Twitter (www.Twitter.com/CentralHudson); and
  • By Phone: Call the Central Hudson PowerLine at (845) 452-2700 or 1-800-527-2714, and please use the automated system to report or monitor your power condition.

Residents are reminded to keep safety in mind at all times. Stay at least 30 feet away from fallen power lines and anything with which the line may be in contact, such as trees and limbs; and beware of hidden or entangled lines in fallen trees. Assume all downed power lines are live. Operate generators outdoors only, and shut off the main breaker when in use to prevent electrical back feed onto power lines to protect repair crews. Other safety measures include the following:

  • Never use outdoor gas or charcoal grills indoors, as they pose a fire hazard, and over time can give off deadly carbon monoxide gas.
  • Avoid the use of candles for illumination due to fire hazards;
  • Know how to open garage doors manually if using an electrically operated, remote-control door opener; and
  • Operate cars and motor vehicles outdoors only, and never inside the garage.

More information on preparing for storms and emergencies and communicating with Central Hudson is available at www.CentralHudson.com; for information regarding electric and natural gas safety, visit www.CentralHudson.com/Safety.

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Crews from Hydro-Quebec (below left) and Green Mountain Power of Vermont (below right) are among the 350 mutual aid line forces assisting Central Hudson in the power restoration effort. In all, nearly 640 line and tree trimming personnel are restoring electric service in the region.

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Friday’s nor’easter brought significant damage to the local electric system. Below: A broken pole in Milan, Dutchess County, represents the type of repairs crews are addressing.