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May 18, 2018
For Release: Immediately
Electric Service Restored for Most Customers

Power has been restored to nearly 95 percent of the 74,000 customers of Central Hudson Gas & Electric Corporation impacted by Tuesday’s devastating storm, which had brought severe winds, tornadoes and a macroburst that leveled trees onto roadways, cars, homes and powerlines. Approximately 4,500 outages remain in about 250 individual damage locations, concentrated in the heavily impacted areas of southern Dutchess and northeast Orange counties.

As of 5 p.m., approximately 2,300 customers remain without electric service in Dutchess County, 1,800 in Orange County, 320 in Putnam County. Power has been restored to more than 69,000 impacted customers within 72 hours of the start of the storm.

Repair crews continue to discover and address extensive damage as they clear fallen trees and repair the electric system. More than 220 broken poles have been reported so far, and 77 cases of downed wires remain. A workforce of more than 1,000, including nearly 470 electric line workers, approximately 180 tree trimmers and a support staff of hundreds more, is focused on restoring electric service as quickly and safely as possible. The vast majority of customers impacted by the storm will have electric service restored by tonight, however repair work will continue on Saturday and possibly on Sunday in locations with the most extensive damage.

“Although we have made significant progress today, the severity of damage we’ve seen is slowing the pace of repairs and restoration,” said Charles A. Freni, Senior Vice President of Customer Services and Transmission & Distribution. “The remaining work is difficult and time-consuming, as each repair restores service to fewer customers, and even single homes. We expect work will continue through Saturday night and likely on Sunday, but we remain focused on restoring service to our impacted customers.”

Freni also said heavy rain is expected during the weekend, which could hamper restoration efforts and cause some additional outages, although significant problems are not anticipated.

Estimated restoration times, when available, can be found on Central Hudson’s StormCentral outage map at https://stormcentral.cenhud.com/. Customers should be aware that that these estimates will sometimes change as crews continue to uncover additional damage as repairs are made.

“The emergency responders in our region must be thanked for their outstanding service to our communities, and to whom we have worked with throughout this emergency,” said Freni.  “The men and women of our local highway departments, law enforcement, fire and rescue departments, emergency management, telephone and cable television companies and our elected officials have demonstrated leadership in effectively working together to meet the needs of  our communities.

“We’re also very grateful for the understanding exhibited by our customers, and recognize that many are facing personal hardships as a result of this storm,” said Freni. “We will continue to stay the course to help bring back a sense of normalcy for everyone affected.”

 

 

Staying in touch and keeping safe

 

Customers are urged to report their power condition and to stay informed of storm and restoration status in the following ways:

  • By text messaging: Customers should enroll in Central Hudson's Texting Program to use text messaging to report their power condition and to obtain repair status. To enroll, visit CentralHudson.com/Alerts or text REG to 236483;
  • On the Web: Visit CentralHudson.com/Storms to report outages and obtain restoration updates;
  • Via smart phones: A mobile version of the Central Hudson's website can be accessed by web-enabled cell phones and mobile devices at https://mobile.CenHud.com. Free Central Hudson mobile applications for Android and Apple and are also available by logging onto CentralHudson.com/mobileapp;
  • Through Social Media:  "Like" Central Hudson on Facebook (com/ CentralHudson) and "Follow" on Twitter (www.Twitter.com/CentralHudson); and
  • By Phone: Call the Central Hudson PowerLine at (845) 452-2700 or 1-800-527-2714, and use the automated system or speak to a representative to report or monitor your power condition.

 

Important safety measures include the following:

  • Stay at least 30 feet away from downed power lines, and remember that lines may be entangled and hidden in fallen trees. Assume all downed lines are live and report downed lines to Central Hudson or call 911.
  • Beware of fallen trees and limbs, and use caution or traveling;
  • Avoid the use of candles for illumination due to fire hazards;
  • Know how to open garage doors manually, if using a remote-control door opener.
  • Follow the manufacturer's safety instructions on the use of emergency generators, and be sure to shut off the main breaker when in use and operate the units outdoors;
  • Operate cars and motor vehicles outdoors only, and never inside the garage; and
  • Never use outdoor gas or charcoal grills indoors, as they pose a fire hazard and over time can give off deadly carbon monoxide gas.

 

 More information on preparing for storms and emergencies and communicating with Central Hudson is available at www.CentralHudson.com; for information regarding electric and natural gas safety, visit www.CentralHudson.com/Safety.

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 Old Balmville Road 2.jpg

Repairs take place along Balmville Road in the Town of Newburgh.

BennettRd Nbgh.jpegCrews first clear trees and debris along Bennett Road in the Town of Newburgh in order to repair the utility lines.