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May 12, 2017
For Release: Immediately
Be Aware of Payment Scams for Utility Bills

Central Hudson alerts its customers of bill payment scams targeting homes and businesses. "Scams are taking place across New York and other parts of the country, and we urge our customers to be vigilant in protecting themselves and their account information," said Charles A. Freni, Senior Vice President of Customer Services and Transmission & Distribution Operations for Central Hudson.

"We're receiving reports of customers being contacted by telephone by individuals claiming to represent Central Hudson, stating that if the customer does not make an immediate payment, services will be disconnected," said Freni. He explained that the caller then directs them to pay their utility bill using a prepaid card purchased at a pharmacy or convenience store.

"Central Hudson would never request a bill payment in this way," said Freni. Customers are advised that thieves may alter their Caller ID in order to present false names and telephone numbers.  "If there is any uncertainty, customers should hang up and call Central Hudson at (845) 452-2700 for confirmation, and disregard telephone numbers provided for return calls," said Freni.

Other reported scams include emails from impersonators posing as a utility company, requesting utility bill payment and personal information; and thieves posing as utility employees attempting to collect payments for utility bills in person. "The impersonators may request immediate payment in cash, check or by credit card," said Freni. Central Hudson employees and authorized contractors drive marked vehicles and carry photo identification, and will always display it upon request.

Phone numbers, street and email addresses associated with customer accounts are never shared by Central Hudson without permission. Customers receiving personal visits, calls or emails are warned not to provide or verify their utility account or other personal information such as credit card, social security or bank routing numbers. "If there is any doubt, customers may wish to note the caller ID information, license plate or email address and report the incident to their local police department," said Freni.


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Central Hudson Gas & Electric Corporation is a regulated transmission and distribution utility serving approximately 380,000 customers in portions of eight counties of New York State's Mid-Hudson River Valley; it delivers natural gas and electricity in a 2,600-square-mile service territory that extends from the suburbs of metropolitan New York City north to the Capital District at Albany. Its mission is to deliver electricity and natural gas to an expanding customer base in a safe, reliable, courteous and affordable manner; to produce growing financial returns for its owner; to foster a culture that encourages employees to reach their full potential; and to be a good corporate citizen. Visit for more information.