Coronavirus Safety and Impact Information

 

A message to our customers

As we approach the Memorial Day weekend, Central Hudson remains committed to powering you through the pandemic. We're working to ensure you have access to safe, reliable service during this challenging time. 

Remember that Central Hudson is ready to respond to urgent matters and emergencies. Our responders are equipped with personal protection equipment to keep our customers and themselves safe should there be a need to enter a home or building. For the safety and security of our communities, please continue to call us for urgent needs.

Central Hudson continues with the suspension of service disconnections and finance charges at this time, to lessen any hardship the COVID-19 pandemic may have. Regular and emergency HEAP benefits will be extended through June 30, 2020. A third Emergency benefit, effective April 24, 2020, is available to eligible households experiencing a crisis or life-threatening heat or heat-related energy emergency. For benefit details and eligibility requirements for this assistance program, visit our HEAP page.

Please remember:

  • Continue to report electric or natural gas emergencies. Call 911 to report an emergency. To report a natural gas leak, call our gas odor hotline at 1-800-942-8274 or 911. If you are under either a mandatory or self-imposed quarantine due to COVID-19, or are experiencing flu-like symptoms, please let us know in the event you contact us. 
  • Call 811 before you dig. At least two, but no more than 10 days before you dig or excavate, call Dig Safely New York at 811 so that facilities can be marked out. Failure to make this call can result in pentalties, and you may be held liable for damages to underground facilities and other property. Most importantly, calling 811 before you dig will help you avoid severe injury to yourself and others. 
  • Central Hudson offices remain closed to the public. Payment drop boxes are still available.
  • Indoor meter readings are suspended. If you have a meter that is located inside your home or business, Central Hudson will provide you with an estimated meter reading. If you wish to provide Central Hudson with your meter reading to avoid an estimate, here’s how to do it: https://www.cenhud.com/forms/meterreading/

Billing and payments

Our regular billing and payment process continues. If you are impacted by this situation and have concerns about bill payment or other Central Hudson services, contact us using our online "Web Chat" feature, via email through our online Contact Us form, or by phone at 845-452-2700. You may also submit a Deferred Payment Agreement Request to pay your account balance in increments over future months. For other payment assistance options, visit www.CentralHudson.com/Assistance

Please use our website for self-service and 24/7 account access. It's easier and faster to manage your account there. If you haven’t created an online account, it only takes a few minutes to register now.

Enroll in our paperless eBills program for online access to new and past billing statements. Enroll in automatic payments to pay your bill automatically by credit/debit card or from your bank account. 

Be on guard against scammers who may claim to be Central Hudson and contact you to collect past due balances or threaten to disconnect your service.  Central Hudson never demands payment through the use of a prepaid debit card.  Scammers may also try to obtain personal information, including Social Security numbers, bank routing numbers or other personal information.  Report suspicious activity to your local law enforcement agency, and call Central Hudson at 845-452-2700. Click here for more information about how to protect yourself against scams. 

Stay Informed

Visit CentralHudson.com and follow us on Facebook and Twitter for updates as this situation evolves. For additional information about COVID-19, visit the Centers for Disease Control and Prevention at www.cdc.gov or the New York Department of Health at www.Health.ny.gov.

Resources

Here are some health and service resource listings Central Hudson has gathered to help you through this time:

State and Federal:

Regional Health and Services:

Food Resources: