Haga clic aquí para versión en Espanol.
Central Hudson has switched to monthly billing on July 1, 2016. If your meter was read in June, your first monthly bill will be received in July. If your meter was read in July, you will receive your first monthly bill in August. Non-residential and Budget Billing customers who are already billed monthly, as well as customers enrolled in our net metering program, will not be affected by this change.
Central Hudson has changed to monthly billing in cooperation with state regulators, bringing our billing in line with all other New York state energy companies, which already follow a monthly schedule. Because of this change, customers may not opt out of monthly billing. Meters will continue to be read every other month. In the months between your actual meter readings, you will receive an estimated bill based on past usage, weather conditions and many other factors. With the next actual meter reading, your billed amount will be adjusted, to reflect actual recent usage. For more information on estimated vs. actual bills, see sidebar. This fixed charge is a component of our approved delivery rates, and reflects the cost to maintain and operate the infrastructure needed to deliver energy to you 24 hours a day, 365 days a year. The basic service charge appearing on each monthly bill will reflect one month of service, and therefore will be half of the amount that was charged for two months of service on bi-monthly bills. Monthly billing customers are required to pay their Central Hudson bill in full every month on the due date indicated on the bill. Customers who elect to skip a payment will incur late fees. If you need assistance paying your energy bill, visit www.CentralHudson.com/paymentassistance or speak with a Customer Service Representative by calling (845) 452-2700. Additional Frequently Asked Questions Versión en EspanolQ: Why has Central Hudson switched to monthly billing? Q: What are the benefits of monthly billing? Q: Will all Central Hudson customers be affected by the switch to monthly billing? Q: How can I pay my monthly bill?
Q: I am having financial trouble and can’t pay my bill. What can I do? Q: I am enrolled in Budget Billing. How will the switch to monthly billing affect me? Budget Billing helps customers avoid the seasonal unpredictability of energy bills by spreading bill payments evenly over a 12-month cycle (budget payments are uniform for 11 months; the bill for the 12th month includes a plus-or-minus adjustment to reflect actual usage and price). To sign up for Budget Billing, click here. Q. I want to cut down on the additional paper clutter. What are my options? Q. I am enrolled in automatic payments – how will the switch to monthly billing affect me?
|
Information about estimated vs. actual bills With monthly billing, Central Hudson customers will continue to have their meters read every other month. In the months between actual meter readings, Central Hudson will send an estimated bill. Estimated bills will be based on your energy usage from the comparable time period in the previous year. If previous year usage is unavailable, estimated usage will be based on more recent usage, either four or two months, whichever is greater. When no previous usage information is available (for example, new service is established at a newly constructed home), a standard daily usage amount based on your rate classification will be used. There are several factors that may impact your estimated bills, including:
The month following an estimated bill, an actual meter reading will be taken. The bill issued based on the actual meter reading will be for the difference between the actual two-month usage and the previous estimated usage. This “true-up” bill will compensate for any variation between the estimate and your actual usage, to ensure the total usage billed over the two months is for energy actually consumed. On your bill, under the heading "Amount of Electricity (or Gas) Delivered" section, estimate (est.) or actual (act.) will be written after the date of your present reading. Click here to see an example. Another way to see what months are estimated or actual is to look at the bar graphs on your bill. The gray bars indicate the months that are estimated. You can see the gray bars highlighted in this example. Your monthly billing options
|