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FAQs » Central Hudson » FAQs

Popular Questions

Q: How do I open (or close) a Central Hudson account?
Q: I was approached to switch to a different energy company. Why? I thought only Central Hudson serves this area.
Q: I'm not able to pay my bill in full right now. What can I do?
Q: Someone called me about an overdue bill, claiming to represent Central Hudson, and demanded payment with a store-bought money card. Is this a scam?
Q: Why isn't a restoration estimate available for my outage?
Q: I'm not able to reach you by phone. What are my options?
Q: Who is responsible for clearing trees along the wire that connects to my home or business?
Q: Tree debris was left at my property. Who is responsible for its removal?
Q: I'm not sure about the accuracy of my bill. What can I do?

Topics

Billing & Payment
Contacting Central Hudson
Easements & Rights-of-Way
Educational Information
Electronic Billing (eBills)
Energy Efficiency
Energy Prices and Rates
Energy Supply Purchasing
Investor Relations
Log In
Opening/Closing Accounts
CenHub
Safety
Security
Solar Power & Green Energy
Speakers and Presenters
Street Lights
Storm and Power Outages
Trees and Electric Service

Billing and Payments

  • What payment options are offered through Central Hudson?
  • Central Hudson provides a number of convenient payment options for customers to pay their electric and natural gas utility bill, including payment through U.S. Mail; payment by phone (through checking account); automatic deduction from your checking account through the Direct Pay program; regular electronic billing through the eBills program; one-time payments online, as needed, through the ezPay service; via credit or debit card (note that a convenience fee will be charged by a Third Party Payment Processor for all credit/debit card payments) and in person at one of our convenient payment locations. More information on how to use all of these options is available here. In addition, Central Hudson offers payment assistance programs that can help reduce the impact of higher costs associated with your energy bills, including Deferred Payment Agreements for past due accounts, and our Budget Billing program, which divides the annual utility bill into even monthly payments.

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  • How often does Central Hudson read meters and issue bills?
  • Residential accounts are now on a monthly schedule. With monthly billing, Central Hudson customers will continue to have their meters read every other month.  In the months between actual meter readings, Central Hudson will send an estimated bill. Click here for more information. Budget Billing accounts continue to be billed monthly.

    Commercial accounts customers may be on a bimonthly or monthly schedule, depending on overall electric use.

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  • What is Time-of-Use Billing?
  • Time-of-Use is an optional billing method for residential customers to purchase their electricity based on when the actual use of electricity occurs. Time-of-Use pricing charges customers lower prices for electricity used during periods of low overall electric demand (off-peak hours) and higher prices during periods of higher electric demand (on-peak hours). By shifting the consumption of electricity to periods of lower demand, customers can take advantage of lower-cost energy. Be aware that if you sign up for Time-of-Use Billing and do not sufficiently shift your usage to off-peak hours, it will result in a higher cost of energy that you would experience as a non-Time-of-Use customer. For more information on Time-of-Use Billing click here.

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  • What is Budget Billing, and how do I enroll? How do I make changes to my Budget Billing account?
  • Budget Billing spreads your annual electric and natural gas bills evenly over 12 months. This avoids fluctuations in bill amounts, as payments will be uniform over 11 months based on your actual usage history. The bill for the 12th month will include an annual plus-or-minus adjustment to reflect the actual usage and cost for the year. Set up your online CenHub My Account to get started. To enroll, click here, or contact our Contact Center at 845-452-2700 or, for calls from outside the 845 area code only, 1-800-527-2714. 

    To cancel or make changes to your Budget Billing amount, contact our Call Center, and have your account number ready.

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  • How do I sign up to receive my bills online?
  • Receive and pay your energy bills by mouse, not by mail, with Central Hudson's eBills option. It's fast, free, secure and, with reduced paper waste, the environmentally friendly way to receive your bill. To enroll, click here

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  • How can I view my balance on my account?
  • To obtain your current balance, log into your account here. You can also use Central Hudson’s automated PowerLine by dialing (845) 452-2700. Choose option 3 for Account Information & Bill Payment, then press 1 for General Account Information, and follow the prompts (have the account number ready). You can also sign up for our text alert system to check your account balance quickly. 

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  • Can I make automatic payments to my account?
  • With our Direct Pay Service, your Central Hudson bills will always be taken care of - on time, every time - automatically, from your checking account. You still receive a Central Hudson statement and you'll have time to review your statement before your payment is deducted from your bank account, so we can discuss any questions you have beforehand. To print an application form right now, click here. For more information, or to request an application, contact our Call Center at 845-452-2700 or, for calls from outside the 845 area code only, 1-800-527-2714. 

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  • What can I do to reduce my bill?
  • There are several options to help reduce bills. First, using energy more efficiently can lower your usage and help better-manage your energy costs. Create or log in to your online account and visit CenHub Insights where you will find personalized energy-savings tips and view your energy usage. Invsest in discounted energy-savings products through the CenHub Store for discounted products like LED lights, advanced power strips and Smart Home products. Our incentives for efficienct HVAC systems, lighting and demand response programs can help you save too.   

    Customers may also shop for alternate gas and electric supply purchasers. For more information on this program, visit the Energy Choice section of our website.

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  • I'm not able to pay my bill in full right now. What can I do?
  • There are several assistance programs available to help customers with their utility bills, including the Home Energy Assistance Program that provides grants for income-qualified households, and the Powerful Opportunity Program (available only now to pre-enrolled customers), which combines energy conservation and financial management measures with assistance towards past due balances. Central Hudson also offers customers the ability to apply for a deferred payment agreement, which allows qualifying customers more time to catch up on their bills. For more information on these and other payment assistance programs, click here.

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  • Why was my bill estimated?
  • Central Hudson bills on monthly billing schedule, however, your bill will show an actual reading every other month. In the months in between, your bill will show an estimated reading. For more information on monthly billing, click here.

    Another possibility why your bills may be estimated could be due to difficulties in obtaining actual meter readings. At times, weather, lack of access, pets or other occurrences may prevent meter readers from taking a reading, and an estimated bill, based on past usage over the same period in past years, is issued. The bill will be adjusted with the next actual reading. If difficulties in accessing the meter persist, a special meter with wireless remote access may be installed. Contact our Call Center at (845) 452-2700 or, for calls from outside the 845 area code only, 1-800-527-2714 to discuss the possibility of this option.

     

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  • Can you explain the line items on my bill?
  • Central Hudson bills are separated into Delivery, or charges to deliver energy to customers over the network of electric lines and gas pipelines, and Supply, or the cost of energy obtained on the wholesale market on behalf of customers. Within these areas are various line items, including taxes. For an explanation of these line items, click here.

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  • I'm not sure about the accuracy of my bill. What can I do?
  • If you have received a bill you suspect is not correct please contact us at 845-452-2700 or, for calls from outside the 845 area code only, 1-800-527-2714. Bear in mind that energy supply rates, payments for which go to pay power plant operators and/or natural gas supply providers rather than Central Hudson, are variable. At times this fluctuation can be significant. So there may be instances where you have used less energy than in a past billing cycle but your bill reflects a higher amount due because market energy supply prices increased. To find out if market supply price variation may be responsible for a change in the amount due, first compare the usage noted on the bill in question with your previous bills (including bills from the same months during the prior year to account for seasonal fluctuations in your usage). If the energy usage reflected on the bill in question is consistent with prior cycles, then total amount due variation is likely due to market energy supply price variability. 

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  • What are "Heating Degree Days," and how does that relate to my energy use?
  • Heating degree days are a measure of cold weather, and indicate the extent to which heating systems are used to warm homes or buildings -- and therefore fuel use. A degree-day is the number of degrees the average temperature falls below 65, which is the temperature most heating systems are turned on. For example, if the average temperature for a day is 60, subtracting 60 from 65 degrees equals 5 heating degree-days. The heating degree days for a two-month period, for example, is the sum of all the heating days for that period of time. The higher the heating degree days, the colder the temperature, and therefore higher fuel use is implied. Conversely, the lower the number of heating degree days, the warmer the weather, and less fuel use is implied. Conversely, the lower the number of heating degree days, the warmer the weather, and less fuel is generally used. Comparing heating degree days from one period to another is helpful in understanding differences in fuel use.

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  • How do I find out if I have unclaimed funds due to me from Central Hudson?
  • Sometimes a customer has a refund due from Central Hudson that goes unclaimed. This can happen when a customer account has a credit balance or a deposit on the account and a refund check is generated and mailed to the customer. If the check comes back as undeliverable or remains uncashed, contact with the customer is attempted. If efforts to contact the customer fail New York State requires that after 2 years the funds be sent to the State as abandoned property. To see if there are unclaimed funds from Central Hudson (or many other companies) in your name, visit the New York State Comptroller's Office of Unclaimed Funds Web page and click the "Search Now" link. Then search using your name to see if there are any unclaimed funds reserved for you. The Office of the State Comptroller serves as custodian of this money. If you can prove you are entitled to the money, they will return it to you without charge. Until the money is claimed, it is used by the State’s General Funds, serving the citizens and taxpayers of the State of New York.

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Opening and Closing Accounts

  • How do I open (or close) a Central Hudson account?
  • Note About Call Center Availability:
    Central Hudson's call center is available to discuss service requests and other account matters Monday-Friday from
    8 a.m. to 6 p.m. and Saturday from 9 a.m.-1 p.m. However, calls about outages and emergencies can be made at any time.
    Call us at 845-452-2700 or, if dialing outside of the 845 area code, at 1-800-527-2714.
    I would like to ...
    Residential accounts

    Non-residential accounts
      *** IMPORTANT: REQUESTS TO START OR STOP SERVICE MUST BE SUBMITTED A MINIMUM OF FIVE BUSINESS DAYS IN ADVANCE.
    Open a new Central Hudson account1 ONLINE:
    Transfer Service (existing customers): If you already have a Central Hudson account and are moving to a new location within our service territory, log in, then under the black "Account Management" tab, select "Transfer Your Service."

    Start Service (new customers): If you are a new customer who is moving into Central Hudson's service territory, click here to submit your Start Service Application online.

    BY PHONE:
    If you are a new customer or would prefer to request an account by phone, call us at (845) 452-2700 or 1-800-527-2714. AFTER CALLING, if an application form is required, a completed copy can be faxed to us at 845-486-5658 or mailed to us at 284 South Avenue, Poughkeepsie, NY 12601.

    · Residential service application form
    · Aplicación Para Servicio Residencial
    · Commercial service application form

    Close my Central Hudson account ONLINE:
    Log in, then under the black "Account Management" tab click "Turn off your service".

    BY PHONE:
    Call (845) 452-2700.
    Request installation, upgrade, repair, retirement or relocation of an electric service line2
    Well in advance of the requested action, the home owner, electrical contractor or heating contractor should complete and submit this Residential Electrical Data Form online. (Click here for Printable PDF version)

    Questions? Contact us by email at
    newbusinessdesk@cenhud.com
    Well in advance of the requested action, the business owner, electrical contractor or heating contractor should complete and submit this Commercial Electrical Data Form online. (Click here for Printable PDF version)

    Questions? Contact us by email at
    newbusinessdesk@cenhud.com
    Request new natural gas service or natural gas service retirement
    Complete and submit this Natural Gas Service Agreement online. (Click here for Printable PDF version)
    Questions? Contact us by email at
    simplybetter@cenhud.com or by phone at 845-452-2700 or, to learn more about the benefits of switching your home to natural gas, visit CentralHudson.com/SimplyBetter.
    Complete and submit this Natural Gas Service Agreement online. (Click here for Printable PDF version)
    Questions? Contact your Commercial New Business Team representative:
    · Poughkeepsie:
    Jeff Doane, 845-486-5474
    · Newburgh:
    Lisa Carver, 845-563-4529
    · Fishkill:
    Joe Hetsler, 845-897-6152
    · Kingston/Catskill:
    Bill Cotting, 845-334-3513
    1 This would be the option of interest if you are moving into a house, apartment or commercial property that already has the electric and/or natural gas service connections you require. Typically, this would be the case at locations where the home/business has been previously occupied by another owner or renter.

    2 This option refers to instances where you are interested in having a new electric service line installed at a location that does NOT already have the requisite service connection, such as in the case of new-building construction, or other work performed to repair, relocate or retire (such as in the case of building demolotion) an existing service line. To simply open an account at a property with a sufficient existing connection or to close your account, refer to the "Open a new Central Hudson account" or "Close my Central Hudson account" instructions in the top two rows of this table.

     

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What is CenHub and its Programs?

  • What is CenHub My Account?
  • CenHub My Account provides easy access to view all the benefits of our online energy exchange, CenHub, including CenHub Insights and Inisghts+, CenHub Store and Peak Perks. Many of our self-service options are accessible through CenHub My Account such as updating your contact information, viewing current bills, past payments and history of energy usage. You can also choose to receive and pay your Central Hudson bills online through eBills and Direct Pay and now live Web chat is available with CenHub My Account. 

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  • How do I sign up for CenHub My Account?
  • Click here to enroll. Have the account number and your name exactly as it appears on your account ready. Or go to the homepage and click on the Create Account button. 

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  • Can I change my user ID?
  • No, once a User ID is chosen, it cannot be changed.

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  • Can I change my password?
  • Yes. Click here to change your password.

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  • I forgot my User ID and/or password. What do I do?
  • Click here. Enter the account number and name as it appears on the bill, and the User ID will be emailed. Customer Service Representatives do not have access to this information.

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  • Why have I not received my new password by email after resetting it online?
  • You may have a spam blocker in place, or your email address on file with us may be incorrect.  If you still do not receive your password after checking for a spam blocker on your email, please contact our Contact Center at (845) 452-2700.

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  • How do I change the email address and/or phone number you have on file for me?
  • Log in to your CenHub My Account. On your Account Summary page, you can edit your email, phone and mailing address.  

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  • I don't have my account number, how do I register for a CenHub My Account?
  • In order to register, you will need your 11-digit Central Hudson account number and the name exactly as it appears on your bill. This information can be found on an old bill, or on the current one when it arrives. If you cannot find a bill, contact our Contact Center at (845) 452-2700.

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  • What is the difference between CenHub Insights and CenHub Insights+?
  • CenHub Insights+ is a subscription based service that allows you to move beyond your monthly bill and gain insight to your daily, weekly and monthly energy usage. Learn when you utilize the most energy and how energy-hungry your home is when you’re not there.
    With the new Insights+ subscription service available within CenHub, you can access advanced data to make smarter energy choices.

    With an Insights+ subscription you will be able to see when you utilize the most energy, and correlate the information to average daily temperature. 

    CenHub Insights is free and shows you your electric usage over a month period and how it compares to past years.

    Both Insights+ and Insights give you personalized energy saving tips with incentives to save and use energy wisely. 

     

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  • Can you provide more information on Insights+?
  • FAQs on Insights+ can be found on the FAQ page of the CenHub Store. 

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Electronic Billing (eBills)

  • What is eBills?
  • With eBills, customers receive and pay their Central Hudson bills online. eBills customers can also choose to store payment information, schedule payments and more.

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  • I have not received my notification of a new eBills online statement by email. What should I do?
  • A spam blocker may be in place on your email, or the email address on file may be incorrect.  If the notification is still not received after checking your email account's spam or junk mail folder, please contact our Contact Center at 845-452-2700 or, for calls from outside the 845 area code, 1-800-527-2714 for assistance. If you do find the notice in the spam or junk mail folder, see if your email provider offers an option to whitelist the sender of these messages so that you will receive them in your inbox in the future.

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  • What does it mean if I see 'Error: attempting to access the eBills Online service' message?
  • You may see this error message if you click on “View & Pay eBills” link after logging in on this site, but are not yet enrolled for electronic billing. To register for eBills, log in to your CenHub My Account. Under the Billing & Payments tab, click on the "Enroll in eBills" link. If you are already registered for eBills and continue to receive this error message after having tried several times to access the service, please contact our Call Center for assistance at (845) 452-2700 or, for calls from outside the 845 area code, 1-800-527-2714.

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  • I have multiple accounts. How do I access them on eBills Online?
  • The best way to access multiple accounts is to use the same User ID for all accounts. Then, when viewing and paying, a list of all associated accounts will be shown. Choose the account to be viewed and paid, and when done select the next account to work with, and so on. If there are any difficulties, contact the Contact Center for assistance at (845) 452-2700 or, for calls from outside the 845 area code only, 1-800-527-2714.

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  • My bill is not showing on my eBills Online account. How do I find it?
  • Go to the eBill Payment History tab.

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Storm and Power Outages

  • What should I do when a storm is forecasted?
  • Storms and adverse weather can bring lightning, high winds, hail and ice that can damage electric facilities and cause a temporary loss of electric service. Proper preparation, such as ensuring adequate supplies of non-perishable food and water and having a battery operated flashlight and radio, can reduce the impact a power outage. Click here for more tips on preparing for storms or visit the Storms and Outages section of the web site.

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  • What should I do if I lose power?
  • When your lights and electric appliances don’t work, check with your neighbors to see if their electricity is off.  You can report a power outage online by clicking here. Information about your outage, including restoration estimates, when available, can be found on our StormCentral outage map or through this form. Visit the If You Lose Power section of our website for more tips. You can also report an outage through our text alert service, or via our mobile app. Or call our automated system at (845) 452-2700.

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  • Why isn't a restoration estimate available for my outage?
  • In order to provide a reliable outage restoration estimate on our StormCentral outage map, a Central Hudson repair crew is often required to first conduct an on-site assessment of the damage. Thus, between the time the outage is first reported, a crew dispatched, an assessment conducted and an estimate reported back to our control center, there may not be an estimated restoration time available. As soon as an estimate is made available, that information is input into our outage management system and the StormCentral outage map is updated with the estimated time of restoration. If an estimate is not available on the outage map, we will not yet be able to provide an estimate by phone, social media, or through other communications channels either. During major storms and widespread outages, the process of providing restoration estimates may be delayed considerably more than usual because there are many more sources of damage to assess and repair work to coordinate.

     

     

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  • Do you have programs for those dependent on electrically operated life support equipment?
  • If you or someone who resides in your household needs electricity to operate a life-sustaining device you may call our office or download an application for the Life Support Program. Return your completed form (which requires your doctor’s certification) to Central Hudson; Attention Consumer Outreach, 284 South Avenue, Poughkeepsie, NY, 12601. This identification on your account will remain in effect as long as the device is required. We will mail an annual certification form to you to be completed and returned by your attending physician.  As an added service, we will place a special tag on your meter and code your account to identify that life support is in use.  The service is also available for any tenants who require life support equipment and receive electricity service through the landlord’s account.

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  • What do I need to know to install a generator?
  • Back-up generators require proper, professional installation. For safety, never plug a generator into any electric outlet in your home. A wrong connection could feed electricity back through the lines and endanger the lives of our repair crews. Check local ordinances to see if you need a special permit and inspection. For additional safety information, see generator safety.

     

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Contacting Central Hudson

  • I'm not able to reach you by phone. What are my options?
  • Central Hudson's Contact Center is available to discuss all issues pertaining to your account Monday-Friday from 8 a.m. to 6 p.m. and Saturday from 9 a.m.-1 p.m. Calls about outages and emergencies can be made at any time. To reach us by phone, please call 845-452-2700 or, if dialing outside of the 845 area code, at 1-800-527-2714 during the hours appropriate for your matter. If you are calling to report fallen wires or a dangerous situation, call 911. If you are calling to report a gas odor, call our gas odor hotline at 1-800-942-8274. We apologize if you are experiencing longer than usual hold times to speak with a Central Hudson representative. We staff our call center with knowledgeable, well-trained representatives and aim to answer all calls quickly, but unanticipated increases in call volume can sometimes lead to longer wait times. Fortunately, many of the tasks you might seek to conduct by phone are also available right here on our website. Visit the Self-Service section of our website to see a list of transactions you may conduct online or through our automated phone system, without the need to wait. Likewise, many of the questions you may have for a Central Hudson representative are answered here on this FAQs page. Information about reaching Central Hudson about other types of matters, perhaps not specific to a Central Hudson account, is available on the Contact Us page of our website.

     

    We also now offer a new Live Web Chat option on our website. Log in to your CenHub My Account for access during business hours.

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Energy Efficiency

  • Are there federal tax credits available for energy efficiency measures and use of renewable energy?
  • New York and federal tax incentives are sometimes available for energy efficiency measures. Visit the Database of State Incentives for Renewables and Efficiency for information about any incentives currently offered.

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  • How can I use energy more efficiently?
  • There are many ways home and business owners can use energy more efficiently without sacrificing comfort or convenience, and in many cases for little or no cost. Visit our Savings Central website for tips, resources and rebates to help you save energy and log in to CenHub for personalized tips and insights on how you are using energy. Rebates on energy-efficient products can be found in the CenHub Store. Incentives on our efficiency programs can be found here

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  • Does Central Hudson have programs to help me use energy more efficiently?
  • Rebates, recycling programs, home sealing and more is available through Central Hudson. Learn more about the many energy efficiency programs and incentives for homes and businesses by visiting www.SavingsCentral.com/rebates.

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  • How can I obtain an energy audit?
  • Through its Home Performance with Energy Star program, the New York State Energy Research Development Authority (NYSERDA) offers home energy assessments that are free to most New York State homeowners. Click here to learn more about this program.

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  • What does ENERGY STAR mean? Are there appliance and building standards for energy efficiency?
  • Energy Star is a set of federal guidelines for energy efficiency, and applies to appliances, electronics, heating systems, lighting, building standards and more. Using Energy Star products or building to Energy Star standards lowers energy use and costs, and protects the environment. For more information on the Energy Star program, log onto www.energystar.gov; you may also wish to see Energy Star products and Energy Star building standards. Our CenHub Store offers many ENERGY STAR products with rebates as well as our SavingsCentral website. 

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  • What do energy efficiency ratings (SEER, EER, etc.) mean for me?
  • These ratings indicate the efficiency of heating systems, cooling systems and appliances – the higher the rating, the more efficient the unit. Products with higher ratings generally cost more initially, but cost less to operate and generally recover the extra cost in a few years depending on usage and other factors. Contractors and appliance retailers can help determine the right efficiency rating for any application. SEER stands for Seasonal Energy Efficiency Ratio and is a measurement for the efficiency of cooling equipment such as air conditioners and heat pumps. The higher the SEER rating, the more efficient the equipment. 

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  • How much does it cost to run my appliances?
  • Check out our Energy Sense Brochure for listings of the energy required to run many common household appliances and other devices.

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  • How should broken CFLs be disposed of?
  • CFLs contain tiny amounts of mercury. All businesses and households are strongly encouraged to recycle their mercury-containing lamps, including low-mercury or "green end cap" lamps. Households are exempt from the regulations but encouraged to recycle fluorescent lamps through their local NYS DEC sponsored Household Hazardous Waste Program. For more information, contact your county’s recycling and waste center, or call the NYS DEC at 518-402-8705, or visit: Summary of Household Hazardous Waste Collection Programs in NYS. Energy Star also provides guidelines on the proper handling and disposal of CFLs on their website .

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Trees and Electric Service

  • Who is responsible for clearing trees along the wire that connects to my home or business?
  • The homeowner is responsible for clearing vegetation along the service line (the wire that connects to your home). For a fee, Central Hudson crews will disconnect and later reconnect service wires so that your contractor can safely trim or remove limbs or trees. To request more information or to request to schedule a temporary line disconnection, call us at 845-452-2700, or have your tree contractor make the arrangements. To learn more about trees and electric service, click here.     

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  • Tree debris was left at my property. Who is responsible for its removal?
  • During major storms, when tree branches fall or are cleared in order to restore electrical service, the property owner or town in which you reside is responsible for clearing the tree debris. If this is the case, contact your town's highway or public works department to inquire about removal services. During Central Hudson’s scheduled line clearance maintenance work on our existing off-road rights of way, debris from our line clearance activities is typically wind rowed along the edge of the rights of way. Line Clearance work performed along roadways typically includes chipping the brush, but logs are left behind for the property owner to use or remove at their discretion. Central Hudson does not remove all types of trimmed vegetation.

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  • How do I report a tree limb near a power line along the street?
  • Call us at 845-452-2700 to report trees or limbs that are in contact with primary electric wires (which are usually the top wires on utility poles located along streets and highways). Please note that Central Hudson is not responsible for trimming limbs near telephone and cable television wires (usually grouped near the bottom), or service wires that attach to individual homes.

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  • How often does Central Hudson trim trees?
  • Since storm-related damage to trees is the principal cause of power outages, Central Hudson regularly maintains clearance between the trees and distribution lines through a regularly scheduled program of inspection and line clearance. We routinely perform line clearance along the 7,300 miles of our electric distribution system approximately every four years, and we also have initiated a more focused program to remove limbs or trees where tree related damage could have the greatest impact on service. Line Clearance crews may stop by to discuss clearing and/or the removal of danger trees (those which are dead, dying or leaning sharply) that are located on or near customer property and which threaten power lines. Also, new laws require Central Hudson to clear our transmission lines to the full extent of our easements. These programs are important in improving electric reliability for everyone. 

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Solar Power & Green Energy

  • How can I install a solar or wind energy system at my home or business?
  • Central Hudson customers may be eligible to install a solar or wind generator and operate in parallel with the electric grid. Certain interconnection guidelines must be met so that the system operates safely and properly; information is available here. The New York State Energy Research and Development Authority (NYSERDA) offers many incentives for the cost of grid-tied solar and wind generators, and lists qualified contractors. Please visit its website for more information.

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  • What is net metering?
  • Net metering is offered to residential customers who install photovoltaic systems with ratings up to 25kW, wind systems with nameplate ratings up to 25kW and micro CHP or fuel cell systems up to 10 kW; business and municipal customers who install photovoltaic systems and wind with ratings up to 2MW; and farm customers who install farm waste systems with nameplate ratings up to 1 MW and wind up to 500 kW. The systems must be interconnected with Central Hudson electric distribution system. Excess energy generated by these systems can be “sold” back to Central Hudson, provided the systems meet certain guidelines. The surplus energy is subtracted, or "netted," from the energy supplied by Central Hudson and "net metered." For more information, see net metering.

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  • What are some other ways I can support green energy?
  • We welcome your interest, as it's important that we all help to preserve and protect our precious natural resources. In today’s deregulated energy market, individual customers have two options to support renewable energy, both of which are offered by independent companies: 1) you may purchase your energy supply through a service company that sells electricity generated with renewable fuels (such as wind, small hydro, biomass, solar, etc.) and/or 2) you may also purchase Renewable Energy Certificates (RECs). Information on these options are available under the Green Power section.

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  • What does Central Hudson do to protect the environment?
  • Central Hudson values environmental protection. This detailed Sustainability Report contains detailed information about Central Hudson's steadfast efforts to minimize our environmental impact.

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  • What are the sources of energy for electric generation in New York?
  • The New York Independent System Operator oversees energy production and transmission in New York, and assigns power to utilities based on their needs, geographic location and grid conditions. Information on energy sources for electric generation in New York is available through the New York Public Service Commission, under Environmental Disclosure (for the latest information, click on the most recent dates). For more information on renewable energy, see our Green Power page.

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Energy Supply Purchasing

  • I was approached to switch to a different energy company. Why? I thought only Central Hudson serves this area.
  • To understand this, it is important to first know that your energy service is divided into two categories: delivery and supply. Central Hudson is the only delivery service provider within our defined service territory, but customers can choose who purchases their energy supply on their behalf.

    Delivery: As noted, Central Hudson is the lone electricity and natural gas delivery provider for customers residing in our service territory. These delivery services include: investing in energy infrastructure (pipes, wires, poles, transformers, substations, etc.) and work performed to ensure the reliable flow of electricity and natural gas; monitoring and operating these delivery systems around the clock; maintaining these systems and, as needed, repairing them. In addition to also being the primary customer service provider, Central Hudson is also responsible for billing and collections. Our rates encompassing all of these services are fixed and are determined through a transparent regulatory review and approval process.

    Supply: Supply refers to the electricity and natural gas flowing through our systems. Customers have a choice as to who buys and resells their supply of energy. Since the deregulation of electricity and natural gas supply markets went into effect in New York state in the late 1990s, Central Hudson and other utilities are generally not permitted to operate the power plants that provide your electricity supply. Nor do we drill for or extract natural gas. By default, we purchase the electricity and natural gas supply for our customers from others, charging exactly what we pay for these commodities at no mark-up or profit to Central Hudson. Energy service companies (ESCOs) can also provide these electricity and natural gas supply procurement services, instead of Central Hudson, and you have the option to choose your energy supplier from among these companies. ESCOs often market their purchasing services to our customers and if someone contacted you about switching to a different energy company, it is likely an ESCO representative marketing his or her company's energy supply procurement services. Supply markets rely on competitive pricing, rather than regulated pricing, and thus supply costs are variable and continuously fluctuate up or down depending on energy market conditions. The rates Central Hudson charges to recoup supply costs are variable. Some ESCOs offer a fixed-rate option for energy supply.

    Whether an ESCO or Central Hudson purchases your supply of energy on your behalf, Central Hudson will remain your energy delivery company. For more information, continue reading the remaining FAQ items in this section or click here to visit the Energy Choice section of our website.

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  • How do I decide whether to use a different supplier for electricity or natural gas?
  • Customers can choose their electric or natural gas supplier by comparing offers with Central Hudson’s supply costs. The Energy Choice section provides information on approved energy suppliers and Central Hudson historical supply costs.

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  • How do I switch? Can I switch back?
  • If you choose to return to Central Hudson for full-service, you or your supplier should provide Central Hudson written or telephone authorization at least 5 business days for electric customers and 10 calendar days for gas customers. Upon receipt of this notice, we will send a confirming notice to you and your existing energy supplier.

    Upon receipt of the authorization to change to a different energy supplier, Central Hudson will send a confirming notice to you and your existing and new suppliers.

    If you decide to cancel or change either of the above switches (return to Central Hudson for full-service or switch to a new energy supplier), you must do so at least 1 business day prior to your pending switch date. If we are notified less than 1 business days of the pending date, the pending switch will take place for the next billing period. You should contact the new (pending) energy supplier and advise them to drop you as a customer; and you must contact your current marketer (or Central Hudson if you are a full-service customer) to reinstate your account. Reinstatement will not happen automatically.

    There is no fee charged by Central Hudson any time you switch your account from our full-service to an alternate supplier, nor is there a fee charged for any voluntary switch back to Central Hudson. However, customers voluntarily returning to Central Hudson or switching to a different energy supplier may be subject to certain contractual restrictions with their current supplier.

    For electric customers, any change in energy suppliers or return to Central Hudson for full-service will become effective with your next scheduled Central Hudson meter reading date. For gas customers, enrollment is effective on the first day of the applicable month. For other alternatives, refer to the previous "Meter Reading" section, above.

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  • I am concerned about a specific marketer who has approached me regarding my energy supply. What should I do?
  • As a reminder, marketers are independent, and not affiliated with Central Hudson. You may rescind a contract for the purchase of electricity or natural gas from a supplier within the first three days of making an agreement. As an added protection, Central Hudson offers a "block" on all accounts to prevent unauthorized switches, and customers may also register their home phone number at www.donotcall.gov to prevent telemarketing calls. Finally, customers who feel they have been misled by an energy service company can report this to the Public Service Commission at 1-800-342-3377.

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Energy Prices and Rates

  • What are Central Hudson electric and gas rates?
  • Electric and natural gas rates are separated into Delivery and Supply. Delivery rates are regulated and set by regulators, and are available by clicking here. Supply prices are determined by market conditions of supply and demand, and vary from month to month.

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  • How do Central Hudson's rates compare to other utilities?
  • Click here to compare average costs.

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Safety

  • How can I stay safe around electricity and natural gas?
  • Central Hudson has published guidelines on electric safety, natural gas safety, how to avoid the dangers of carbon monoxide, and how contractors and excavators can work safely around utility facilities.

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  • Who do I call when planning to dig or excavate?
  • Excavators must call Dig Safely: New York two-to-ten days before digging, drilling or blasting, by calling 811. Calling this number will also contact affected municipalities and other utilities (such as telephone and cable TV companies) so that they can mark out their facilities, as well. Failure to make this call at least two, but no more than ten, full working days ahead of time can result in civil penalties, and excavators may be held liable for damages to underground facilities and other property, as well; but most importantly, contact with utility lines can cause severe, and even fatal, injury to excavators and others. For more information, and for a free Excavator Manual, contact Dig Safely: New York, by logging onto http://www.digsafelynewyork.com.

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  • What should I do if I smell natural gas?
  • If you think you smell natural gas, don’t light or use a match, turn lights on or off, use a flashlight, cell phone, telephone or turn on or off any other electronic device. Leave the building immediately and call Central Hudson as soon as possible at 1-800-942-8274. For more information, click here.

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Security

  • Someone called me about an overdue bill, claiming to represent Central Hudson, and demanded payment with a store-bought money card. Is this a scam?
  • While Central Hudson and collection agencies hired by Central Hudson do sometimes contact customers about overdue accounts, neither Central Hudson nor any collection agency we do business with would ever require payment with a store-bought money card (AKA a "green-dot" money card, or a Visa/MasterCard/American Express/etc. gift card). If that is how you were directed to make payment, it is likely an attempted scam. If you have the caller's number on your caller ID, please take note of it and contact local law enforcement to pursue the matter. If you are unsure about the validity of any call claiming to represent Central Hudson, hang up and call us immediately at 845-452-2700 or, if calling from outside the 845 area code, 1-800-527-2714. There have been many reports from Central Hudson customers and from utility customers throughout the country of this and other billing and payment scams being perpetrated. Click here examples of current scams. 

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  • Someone came to my door claiming to represent Central Hudson. What are some steps I can take to confirm their identity?
  • On occasion a Central Hudson employee may need to access your home for reasons such as to investigate a natural gas odor report or to conduct a meter reading if your meter is located indoors. However, there have also been incidents in recent years where individuals falsely claimed to represent Central Hudson to gain access to customer homes for malicious purposes, including theft. Central Hudson employees and contractors drive marked, company vehicles and are required to carry company photo identification. If someone comes to your home claiming to represent Central Hudson, ask to see their ID. Our employees will gladly show it to you. If after seeing their ID you would like additional verification, please contact us at 845-452-2700 or 1-800-527-2714, for confirmation.

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Utility Pole Attachments

  • How do I obtain permission to attach decorations to a utility pole?
  • Hanging signs, decorations or other attachments to utility poles by individuals, businesses and local organizations are not permitted. Only municipalities may attach anything to utility poles and only after obtaining the proper license and meeting certain requirements

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  • What happens if the decorative temporary attachment is deemed to not comply with the provisions of the enclosed letter and/or license?
  • Central Hudson may remove the attachment, and the municipality and/or organization may be notified of the removal to the extent possible.

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  • What are the insurance requirements for decorative temporary attachments?
  • The applicant and its contractor must provide a certificate of insurance naming Central Hudson as an additional insured, providing general liability coverage in the amount of $2,000,000.

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  • Who do I contact at the telephone company to obtain a license?
  • Contact the local telephone company business office to determine telephone company requirements for attachments.

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  • How long does it take after an application is submitted to arrange for an inspection and license to be issued?
  • Following receipt of a completed application, you will be contacted within 10 working days to schedule an inspection of the poles to which you wish to attach. Issuing of a license is contingent upon Central Hudson’s approval of the application and receipt of proper certificates of insurance from the applicant and its contractor.

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  • Does the electrician installing the fixtures have to be licensed?
  • Check with the state, county, and local municipality regarding their rules and regulations.

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  • Is there a standard for installing an outlet on a utility pole for lighting decorative temporary attachments?
  • Yes, it is in Central Hudson’s “Specifications and Requirements for Electric Installations,” Figure 44. There has been a change to our current requirements, as the control unit #30-15-496 is no longer available. A customer-supplied photocell must installed in the NEMA 3R enclosure.

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  • What is the term of a license for attachments? Can they be kept "Until Revoked"?
  • The application has definitive time frames, i.e., banners proclaiming a fall harvest, should have an appropriate time frame of, e.g., September 1st through November 30th for attachment to poles, and removed sometime during the month of December. If you should wish to hang them again the following year, a new application will need to be filed. Licenses are revocable at the discretion of Central Hudson. 

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  • Where on the pole can I install temporary attachments, such as seasonal lights and banners?
  • In all cases, installations must be placed so that there is a minimum of 40” of vertical clearance below Central Hudson’s lowest conductor on the pole. Check with the local telephone company for its requirements.

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  • Are there other license requirements before lights and fixtures can be installed?
  • If you are working on a State or County Highway, you must obtain a highway work permit from that agency. You should also check national, state, county and local municipal codes. Once again, you are reminded that you need the prior approval of the telephone company if the pole is jointly owned.

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  • Do lights need to be inspected before they can be connected?
  • Yes, an independent electrical inspection agency must inspect the installation to certify compliance. The municipality can provide an affirmative statement that the installation meets municipal requirements.

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  • Is there a fee to connect/tap-on temporary decorative lighting?
  • Yes, the fee is $25.00 per attachment.

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Educational Information

  • Do you have educational information about energy for students?
  • Central Hudson provides information on electric and natural gas safety and energy efficiency for kids – visit the Kids Corner.

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Speakers and Presenters

  • How do I arrange for a speaker or presenter for my club or classroom?
  • Call Tina Romaine or John Maserjian at 845-486-5241 or 845-486-5282, or send a request by email to jmaserjian@cenhud.com.

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Street Lights

  • How do I report a broken streetlight?
  • The best way to do so is online, here on the Central Hudson web site. Click the following link to Report a Streetlight Outage. Note that some streetlights, particularly those on metal poles, are maintained by the local municipality - Central Hudson will notify the proper agency if that is the case.

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Easements & Rights-of-Way

  • What activities are permitted on utility easements?
  • Utility easements allow Central Hudson and others to locate, operate and maintain electric and natural gas facilities on private and public properties. Activities on easements are restricted in order to keep easements clear and prevent interruption of vital utility services. All proposed activities must be approved by Central Hudson by contacting Special Services at 845-486-5258, or by contacting the Call Center at 845-452-2700 or, for calls from outside the 845 area code only, 1-800-527-2714.

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Investor Relations

  • Where can I find information for investors or shareholders?
  • Central Hudson is a subsidiary of Poughkeepsie-based CH Energy Group which was acquired by Fortis Inc. in 2013. Since that acquisition, CH Energy Group is no longer a publicly traded company. Information regarding CH Energy Group is available at www.chenergygroup.com. Information regarding Fortis Inc. is available at www.fortisinc.com.

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Log In

  • When I try to sign up for eBills online, I get sent back to the Customer Self-Service Log In page with the message "You must Log In To Customer Self-Service." What am I doing wrong?
  • Verify that your preferences for your browser security have not been modified to "Disable" Cookies. If you are using Internet Explorer you need to "Allow cookies that are stored on your computer". This is found in the Security settings in the Internet Options dialog under the Tools menu. If you are using Netscape Navigator you need to, at minumum, accept "Cookies Sent Back to the Originating Server". This is found in the Preferences Dialog under the Edit menu.

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  • I can't log in with the password that was mailed to me. Customer Self-Service doesn't recognize my password. Why?
  • The password is case sensitive. A common mistake is to enter letters in lower case when they should be in upper case or in upper case when they should be lower case. Also, make sure your keyboard "Caps Lock" light is not on.

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  • I forgot my password. What do I do now?
  • If you lose or forget your password or User ID, you can retrieve it by answering the security question that you selected and answered during your initial Registration Process. You will then receive your new password via Email. You can change this password to one you can remember, any time you log in.

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