Central Hudson Gas & Electric Corp. will hold its first two customer open houses of 2024 in its Kingston District Office on Thursday, February 15 and in its Newburgh District Office on Wednesday, March 6. Central Hudson began hosting open house events in 2022 to provide customers the opportunity to meet with representatives to address concerns in a face-to-face setting.
Central Hudson’s open house will be by appointment only and customers will be provided a time slot to meet with a customer service representative who will walk each customer through their account in a one-on-one setting to address any questions or concerns.
“Rebuilding trust in our communities will take time and it will happen one customer at a time,” Central Hudson Senior Vice President of Customer Services Anthony Campagiorni said. “We believe that these in-person events, along with our transition to monthly meter reading, which is already underway, are vital to rebuilding that trust.”
Since December 2022, Central Hudson has worked to increase its overall accessibility to the communities it serves by inviting more than 100,000 customers to 10 different open house-style events throughout the service area, including two previous events in Kingston and Newburgh. The Utility has also partnered with several state and local elected officials to assist hundreds of concerned customers at events held in Dutchess, Greene, Orange and Ulster counties.
“Based on the feedback received from customers and elected officials like Congressman Pat Ryan and State Senator Michelle Hinchey, some customers may not be fully satisfied and still have lingering concerns regarding their accounts,” Campagiorni added. “We will be conducting direct outreach to these customers to ensure they have priority in meeting with us at these open houses so we can ensure proper resolution.”
The Kingston open house will be held at Central Hudson’s district office located at 2001 Ulster Ave. in Lake Katrine from 5 – 7 p.m. Customers will be contacted via email with an invitation to set up an appointment. Newburgh’s open house will be held at Central Hudson’s Newburgh office, located at 610 Little Brittan Rd. in New Windsor, also from 5 – 7 p.m.
Central Hudson will continue to host additional by appointment only open houses and other informational events throughout its service area in 2024. Announcements of future events for all customers will be made in the coming weeks and months.
Central Hudson offers assistance and payment programs to help customers manage their accounts. Visit https://www.cenhud.com/en/account-resources/assistance-programs/. Customers looking to learn more about Central Hudson’s transition to monthly meter reading can visit https://www.cenhud.com/en/account-resources/monthly-meter-reading/.
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