Voice of the Customer Program Survey

Your Name:

What type of customer are you? Please select all that apply. Homeowner Tenant Landlord Small Business Large Commercial/Industrial Municipality Contractor Other

If other, please describe:

Which of the following programs are you enrolled in? Please select all that apply. eBills Text Alerts Auto Pay Budget Billing Deferred Payment Agreement Bill Discount Program CDG (Community Solar) ESCO None of the above

What devices do you use regularly? Please select all that apply. Smartphone Computer/Laptop Tablet Smart Speaker (e.g., Alexa, Google Home) Smartwatch None of the above

How do you usually pay your Central Hudson bill?

How do you usually report a power outage at your home?

Have you started, stopped or transferred Central Hudson service within the past year? Yes No

How often do you think you've called Central Hudson in the past 12 months?

Do you have an online account with Central Hudson? Yes No

Please indicate your age range:

Are you a fluent Spanish speaker? Yes No

Email Address:

Are you open to participating in a 30-minute phone or video interview to provide more detailed feedback? Yes No

Payments

Billing

Manage My Account

Save Money

Save Energy

Assistance Programs

Support

Forms

Working With Us

Outages

Storms

Safety

Voice of the Customer Program Survey