System Upgrades and Changes to Your Account

En español: Actualizaciones del sistema y cambios en su cuenta

Central Hudson has implemented extensive improvements to our systems, so that you can more easily manage your energy service and interactions with us. These upgrades have resulted in important, permanent changes to your account that you should read about below.

What's Changed

These are some of the permanent changes that went into effect on Sept. 1, 2021. 

New Account Number

You now have a new 11-digit account number.

This number can be found:

  1. At the top of each page of each Central Hudson bill (see Example A below) generated after Sept. 1, 2021.
  2. At the top of your Account Summary page (requires login).
  3. Or, through this New Account Number Lookup page (requires you to enter your old account number).
  • Next steps: Once you receive this new number, use it whenever it is required to do business with Central Hudson – and discontinue using the account number you had prior to receiving this new number.
  • Bill payment impacts: If you pay your Central Hudson bill through your financial institution, enter your new account number on your bank’s bill payment platform. If you have automatic payments set up through your financial institution, you may need to update the account number on the login page. If you pay by card over the phone, you will need to enter this new account number.

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Customer Number

A new feature, your Customer Number will be found at the top of the first page of your Central Hudson bill, below the account number (see Example B above). If you have an online account or use our mobile app, you’ll find the number at the top of your profile page

  • Next steps: No action required. If you move to a new location within Central Hudson’s service territory, this number – and all your account preferences – will remain with you, providing a smoother experience. If you have multiple accounts with Central Hudson, you will be able to view all your accounts online at once using this number.
    Bill payment impacts: None


POD ID Number

A new feature, you will find this number at the top of each service listed in the "billing detail" section of your Central Hudson bill (see Example C below). If you have an online account or use our mobile app, you’ll find the POD ID number(s) in the account details section. You will have one POD ID number for each service type (electric and/or gas) you have with Central Hudson.

  • Next steps: No action required unless you choose to enroll with an energy service company (ESCO) for your energy supply. This number is needed for new enrollments with an ESCO.
  • Bill payment impacts: None


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FAQs

Why have call wait times to speak with customer service been longer than usual?

You may have experienced longer than usual call wait times to speak with us because our customer service team is involved in testing and training on this new customer information system. You can find account information and conduct most transactions here on our website. For non-emergency matters that require assistance, please submit your inquiry through this form

 

My account is on a payment plan. How will I be affected?

If your account is on an installment payment plan, your payment plan due dates will change.  The due dates on your payment plan will now align with the bill due dates on your Central Hudson bill.  This information will be included in the bill summary on the first page of your bill. Please pay the payment installment amount in accordance with the due date on your bill.

 

How do I report an electric or natural gas emergency?

Call 911 to report an emergency. To report a natural gas leak, call our gas odor hotline at 1-800-942-8274 or 911. 

 

Thank you for being a valued Central Hudson customer. If you have any questions about these changes, email us