Central Hudson offers billing and payment assistance to help reduce the impact of higher costs associated with your energy bills. (Call our automated phone system at (845) 452-2700, or 800-527-2714, and press "0" (zero) to speak with a customer service representative.)
Budget Billing spreads your electric and natural gas bills evenly over 12 months. This avoids fluctuations in bill amounts, as payments will be uniform over 11 months based on your actual usage history. The bill for the 12th month will include an annual plus-or-minus adjustment to reflect the actual usage and price for the year. Click here to request budget billing.
When a financial hardship makes it impossible for you to make bill payments, Central Hudson understands and wants to work with you to develop a deferred payment agreement, based on your ability to pay. Under a deferred payment agreement, your past-due amount will be paid in monthly installments, while your current bills are also being paid in full and on time. Print and complete the PAYMENT WORKSHEET which will help us determine your ability to pay. Then call us to discuss your completed worksheet and payment terms. (Call our automated phone system at (845) 452-2700, or 800-527-2714, and press "0" (zero) to speak with a customer service representative.)
Occasionally, customers may need a payment extension on their Central Hudson bill. Depending upon status of your account, you may be able to arrange for a payment extension through Central Hudson's web site, or through the automated phone system under 'option 3'. You may elect an extension to pay the outstanding balance in full, or in two equal payments. The automatic extension program provides the amount(s) and date(s) for payment. Late notices will be mailed when the original 'late charge date' expires (due date on the original bill). Late fees are assessed monthly on any past-due amount, but no further collection action will follow as long as the payment extension agreement is kept and future billed amounts are paid by the late charge on new bills. Click here to request a Payment Extension.
This plan offers a convenient billing due-date for seniors on a single, fixed income and customers on disability. Click here to view and print the application. Or, call our automated phone system at (845) 452-2700, or 800-527-2714, and press "0" (zero) to speak with a customer service representative.
You may purchase a gift certificate in any dollar amount for any Central Hudson customer you know who could use a little help paying their utility bill. When you make the purchase, you may choose to remain anonymous, or we will prepare an announcement card, which will be mailed to the recipient of your gift. Please return the application , along with your check. Or you may call Customer Account Services at 845-452-2700. (Or call our automated phone system at (845) 452-2700, or 800-527-2714, and press "0" (zero) to speak with a customer service representative.)
The Good Neighbor Fund provides a "last resort" grant to help pay the energy bills of customers who have exhausted all other forms of public and private assistance. It is funded by customer contributions, matched by Central Hudson’s stockholders, and administered by The Salvation Army. Look for instructions on each Central Hudson bill to see how simple it is to make a contribution to The Good Neighbor Fund. Click here to learn more about this program.
The POP program is a temporary utility payment assistance program that can help eligible customers pay off their past due balance up to any amount over a 24-month period and stay current with future monthly budget bills. The POP program is partnered with EmPower New Yorksm; a free service sponsored by NYSERDA (New York State Energy and Research Development Authority) that focuses on helping customers lower their energy costs. For more information please click here, call our office at (845) 452-2700 or, for calls from outside the 845 area code only, 1-800-527-2714, (and press "0" (zero) to speak with a customer service representative) or download a copy of our POP brochure.
Central Hudson customers who receive a HEAP benefit toward their account during the 2014-2015 HEAP season will be issued a monthly bill credit of up to $23 per month on their Central Hudson bill for a maximum of 12 months.
HEAP provides both regular and emergency financial grants to eligible households to help pay heating and/or utility bills. HEAP benefits are funded and administered through the Department of Social Services. Individuals who are 60 or older and do not receive SNAP benefits may contact their local Office for the Aging for eligibility requirements and to apply for benefits.
To see the current eligibility guidelines, based on household size and income, click here. For a link to New York State's office of Temporary and Disability Assistance (OTDA), click here. Or to check your eligibility for a wide range of New York State programs and services, click here.
Working individuals and families with low to moderate income may be eligible for a refundable federal income tax credit known as the EITC (Earned Income Tax Credit). Find out about it on the Internal Revenue Service's web site. Click here.
If you or someone who resides in your household needs electricity to operate a life-sustaining device you may call our office or download an application for the Life Support Program . Return your completed form (which requires your doctor’s certification) to Central Hudson; Attention Consumer Outreach, 284 South Avenue, Poughkeepsie, NY, 12601. This identification on your account will remain in effect as long as the device is required. We will mail an annual certification form to you to be completed and returned by your attending physician. As an added service, we will place a special tag on your meter and code your account to identify that life support is in use. The service is also available for any tenants who require life support equipment and receive electricity service through the landlord’s account.
We know that an extended hospital stay can create a host of personal inconveniences. If you are concerned about paying your Central Hudson bill during your stay, don’t worry. We offer a special program that allows you to extend the payment date of your bill. If you are a Central Hudson customer and you or an immediate family member who resides with you are hospitalized for a minimum of three days, you could qualify for an extension of up to 30 days from the date of admission to the hospital. Call our office, or download an application for the Customer Hospitalization Program . Return your completed form (which requires your doctor’s certification) to Central Hudson; Attention Consumer Outreach, 284 South Avenue, Poughkeepsie, NY, 12601.
You can make arrangements for a third party, such as a relative or close friend, to be notified in case your bill goes unpaid because you are away, hospitalized or for any other reason. (This person is not responsible to pay your bill.) To designate a Third Party, print and complete the THIRD PARTY FORM and return it to Central Hudson.
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