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Principal Duties and Responsibilities:
- As a
member of the Executive Management Team, participate with other
executives and add value, through active participation, to corporate
deliberations and decision making.
Participate and add value, through active participation, to
certain Board Committee meetings, Board meetings and strategic planning
retreats. Assist in developing and
carrying out the strategic direction of the Company and in meeting the
Company's overall corporate objectives.
- Direct
the day-to-day operations of the Customer Services organization in
compliance with environmental standards and federal and state regulations,
and assure that Public Service mandates for safe, adequate and reliable
delivery of electric and natural gas service are met in a cost effective
manner. Day-to-day operations
include the following major work functions:
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Construction, operation, inspection and maintenance of gas
and electric transmission and distribution facilities;
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Collection of customer revenues, including meter
installation and reading, and management of arrears;
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Operation of customer call center and related customer
communication and outreach;
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Interfacing with and connecting new customers.
Improving reliability of service and
maintaining high customer satisfaction.
- In
concert with the Safety Director, develop and execute programs to
improve employee safety.
- Develop
operational plans and closely monitor their execution, evaluate
performance and respond quickly and effectively to deviations from plan
and to emergency or unforeseen conditions as they arise.
- Develop
emergency response plans, productivity improvement programs, cost
effective maintenance programs, customer communication & outreach
programs, employee training programs and plans to improve productivity,
efficiency, service quality and customer satisfaction.
- Provide
executive direction, for and serve as the Program Ombudsman for the
Retail Choice Program.
- Work
with Corporate Services executives to develop human resource, IT,
corporate communication and other corporate support services that meet
the operational needs of the Company and contribute to improved
productivity, customer service, employee safety and physical
security.
- Work
with the Regulatory Affairs executives to coordinate decision making
regarding service quality, operational policies, customer service
policies and storm response to assure full recovery of costs of
providing service and avoidance of regulatory penalties or unduly
burdensome requirements.
- Maintain
community visibility and contribute to maintaining a corporate image of
dedication to service of the communities Central Hudson serves.
- Attract
and retain high quality employees for key operational responsibilities
and place special emphasis on employee development and succession.
- Maintain
positive working relationships with regulators, local labor leaders,
municipal officials, local business leaders and industry executives.
- Chair
the CARE Committee. As Chair,
assure that our limited capital resources are properly aligned with the
Company's strategic direction.
- Serve
as a member of the Risk Management Committee.
- Serve
as a member of the IT Steering Committee.
- Serve
as a member of the General Occupational Health and Safety Committee.
- Serve
as a member of the Corporate Ethics and Compliance Committee.
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